2968 results found
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Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts
After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…
7 votes -
Change SMS number to reflect outbound number
When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.
5 votes -
Disabling App Messaging for Certain Users
It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to
12 votes -
Disable RingCentral App Auto-Update on macOS
On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.
56 votes -
Having the ability to search contacts via company name using RingCentral Unified app
Having the ability to search contacts via company name using RingCentral Unified app
20 votes -
SMS automatic reply
Is a way to set up automatic text responses after hours and on weekends
27 votes -
Mic Mode on Mac
Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on the other end to hear. Using the Voice Isolation mic mode would fix this completely but it is not integrated with ringcentral.
3 votes -
Disable Name Change By User
Disable the option for a user to change their display name associated with their assigned number. Allow it to only be changed by admins.
2 votes -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
94 votes -
New Message Notification Color
Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
6 votes -
Mute other sounds when taking calls on RingCentral Desktop app
It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.htmlThis needs to be added to the new 3 in 1 app as well. It's a pain to mute music or other sounds when a call comes in. Thanks.
32 votes -
Notify when user is available
Being able to be notified when a user has become available if they are either currently in a call, in a meeting, or otherwise unavailable. Simple push notifications would be the only thing necessary.
9 votes -
Create an option to remove the apps tab in the RingCentral application
Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.
3 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The message and apps options are no longer tied together, so you can request that apps be removed from your account without removing messaging as well. Thank you!
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Light weight app to reduce system resources
Some of my team members have shown me results from their computer where Ring Central softphone Glip all in one app takes up most of the systems recourses.
4 votes -
Allow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able to receive messages(sent to our main number) while I am logged into my personal extension on the app.
7 votes -
Rename a phone number during a conference meeting when they dial in
Hello Dev, I hope you are having a great day. Context: we created a meeting using RingCentral Scheduler in Outlook. As you know, this allows us to send an email containing RC link to the meeting and the dial in phone number with access code. Link works fine and people can also dial in on their phones to join the meeting; however, moderator of the meeting would like to rename the phone numbers to a display name so others attendants in the meeting know who they are listening to but whenever someone joins through their phone, there is no option…
4 votes -
Delete Missed Call History
We have been told it is not within the system parameters for my phone app to "know" that someone else in the office has answered a phone call, thereby creating a HUGE Missed Call list in my App. I would like to suggest adding a feature to allow us to delete my entire Missed Call History at one time, like it is possible to delete All Call History. Please put a "more" options button on the Missed Calls tab, as is on the All Calls tab. Without this we would have to delete the Missed Calls one by one by…
7 votes -
Outbound Fax Attachment File added to notification emails
To have an option for outbound faxes to send to all users and have attachments.
1 vote -
Add the function to delete an entire text conversation with another RingCentral user.
Right now you can only delete 1 message at a time. Please install an option to remove all text messages!
11 votes -
App Integration with Daylite (Marketcircle)
Share Daylite contacts (People & Companies) with Google based on a Group.
1 vote
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