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  1. This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) does not actually work, even from an admin setting. There is a completely different app available ( although it doesn't have all the functionality of the MVP app ) where this function does work. If those non-functional call handling features are going to be available in the apps, at least put a notice of their non-functionality with a…

    1 vote

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  2. It would be useful so that you can forward a voicemail message to another user. From the App you would click on the phone icon, all voicemail, click on the three dots, and then there would be a forward option, and you could forward it to another extension.If you were to call in and check your voicemail, you could forward from the IVR and add a message, similar to a supervised call transfer, but this would be a supervised voicemail message transfer.

    33 votes

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  3. It would be very useful to be able to hide unused text message chains. There wouldn't be a need to cancel, but having the ability to hide or close out texts until we receive a response will help clean up the window. I would love to be able to only see my texts that need to be addressed, rather than the entire list.

    2 votes

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  4. It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".

    13 votes

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  5. On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting?Thanks!

    5 votes

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  6. This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.

    4 votes

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  7. ...meters are being met on the associated router. Open ports, QOS, Etc.. Pre installation actions.

    1 vote

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  8. Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application

    1 vote

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  9. Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…

    9 votes

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    2 comments  ·  Application  ·  Admin →
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    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…
  10. Sometimes a meeting goes long, and even though everyone is still in a RingCentral Video meeting, they will turn green signifying to the rest of the company they are done. It would be awesome if the meeting owner or someone could extend the meeting from within RingCentral, or if RingCentral checked if participants are still in a RingCentral Video call before switching back to "Available".

    5 votes

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  11. My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the contact name in the email. If one of my colleagues wants to email that person back because I am out of the office, they have to manually search through contacts to see who texted me, even though that person is in my contacts. It would be great if contacts would transfer over to emails from my…

    2 votes

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  12. Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.

    4 votes

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  13. Allow the user the ability to mute or change the volume for RC App, whilst in a RCV meeting so that the notification sound does not disturb the meeting. Similar to auto Do Not Disturb when screen sharing in a meeting, but not complete DND, only allow the volume or type to be changed when not screen sharing

    13 votes

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  14. We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email

    23 votes

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  15. It seems odd to me that I need to create yet another login for basic usage of RingCentral.

    9 votes

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  16. This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from a list, A button being pressed in a Power App etc.). This would allow more integration and build more reasons to use Ring Central Apps when already setup in the Microsoft Space

    1 vote

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  17. Customer want to add a spam filter

    1 vote

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  18. I am messaging to see if in a future update, it would be possible to list the Job Title of an individual in the Contact Display of RingCentral. I have a screenshot of the area that I'm looking to see if it can be added.

    2 votes

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  19. Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. Software is Captira

    2 votes

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  20. When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able to add a note, but nowhere does it allow you to add the recepient's name, company name or phone number you are sending the fax to, or the company name or phone number. I find that so odd since the To and Company are primary in any fax coversheet.

    1 vote

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