1439 results found
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Caller ID name for RingCentral Australia
Caller ID name for RingCentral Australia
6 votes -
Ability to forward calls to email as a notification
The customer is looking for a feature that will allow him to forward all his call from multiple phone numbers to his email without going in to user extension and made some changes to the call forwarding before the calls get forwarded to his email if no answer.
2 votes -
option to show the CNAM and the caller's name
Have the option to show the CNAM and the caller's name when making outgoing calls
1 vote -
show call status
On the Ring Icon for desktop app, please add a status icon or on the icon have it highlight around the box Green- active and Red- Dnd. There is no easy visual unless you have the full phone visible
1 vote -
voi
Have the voicemail PIN updated on the phones real time.
1 vote -
Disable cold transfer.
Disable cold transfer.
1 vote -
Add outbound caller ID on the report
Add outbound caller ID on the report when you download user list.
1 vote -
Meeting link for RC direct and BT CW
-BT CW user generates a video meeting link (i.e. https://video.cloudwork.bt.com/join/) they get redirected to a web page to join a meeting BT Cloud Work
-RingCentral user generates a link for a RCV meeting and shares.
-BT CW user clicks on the link (i.e. https://v.ringcentral.com/join/) they get redirected to the BT Cloud Work desktop app to pick it up and open the meetingCustomer would like to easily join in the meeting even they used 1 company uses 2 separate organizations to conduct business RC direct and BT CW.
As worked around copy the meeting URL (or meeting ID)
1 vote -
utgoing Dialing rules (Dialplan)
I am looking to integrate with one of our entities. I would like to create short dial codes to call users on the other phone system. For example, I want to be able to dial 5220 and it should automatically dial an outside number and pause and then dial ext 220.
2 votes -
Dialed Number Will Reflect Even IVR Menu is Set Up for Company Call Handling
This is for multi-site accounts where it will allow their IVR menu set up to show the dialed number of the customer so they can greet the customer based on the site that the customer is calling about.
1 vote -
RingCentral mobile app can be use when dialing emergency hotline
Customer would like to have use RC mobile app dialer calling emergency hotline
Current behavior: it redirected to native dialer of customer mobile device
1 vote -
IVR Navigation Setup After a Number is Pressed
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
1 vote -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
1 vote -
Ability to turn off the voicemail feature for the whole account
No voicemails coming in whatsoever no matter what extensions or buttons are pressed, no matter what number the person is in queue, no matter anything. We want absolutely no one to be able to ever reach us through the phone system and absolutely no voicemail messages to be able to be sent into our system.
5 votes -
Custom Rule Stay Enable
Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled
1 vote -
Group Call Pickup
Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
Currently, the feature is only available for Desk phones.1 vote -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
2 votes -
The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link
The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.
1 vote -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
1 vote -
Display number while transfer
A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.
12 votes
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