1744 results found
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Modify Voicemail Messaging Notification
Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo
2 votes -
Modify Voicemail Messaging Notification
Messaging Notification for Voicemail
2 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external56 votesHello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters23 votes -
AI receptionist Additional features
First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.
Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…
2 votes -
Only allow Voicemail greetings to be changed
If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .
5 votes -
send Contact Cards on every outbound call
- outgoing image when people see when they are doing an outbound call using the business number
- wanted to have contact cards on the Caller ID when making outbound call
1 vote -
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
2 votes -
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
8 votes -
prerecorded paging announcement on a set time
automatic pre-recoded paging announcement on a set time.
2 votes -
Longest Idle Call Queue Fix
Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call
62 votes -
Call Recording for Blocked Caller ID
Calls are currently not recorded when the caller ID is set to “Blocked.” Enabling call recording for calls with blocked caller IDs would improve service reliability and ensure comprehensive call logging, supporting quality assurance and compliance efforts.
1 vote -
Call Logging Based on RingCentral App Login Status
RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.
If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.
1 vote -
Caller ID
I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.
7 votes -
Color blind mode
Offer color blind mode for presence. Some people have a difficult time differentiating between the green and red icons.
1 vote -
Need to restrict outgoing call from Main Company number.
Need to restrict outgoing call from Main Company number. Also want that user can not see or select Main company number and IVR number while dial outgoing call.
1 vote -
Ability to record calls using Mitel recording or other 3rd party platforms
Ability to record calls using Mitel recording or other 3rd party platforms
1 vote -
Misleading security email notification about the Contact mailing address changes to an extension
After I updated the Cover Page Info for one of my extensions, i received a security email notification saying that the Contact mailing address for this extension was changed. This is misleading because nowhere on the Fax Setings Cover Page Info page it mentions that this info is used as Contact mailing address. Please remove this confusion by either adding Contact mailing address label to Cover Page Info page, or rephrasing the security email notification to say Cover Page Info instead of Contact mailing address
1 vote
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