1419 results found
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Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Reactions to text messages (ex: thumbs up)
You should definitely have this option. Sometimes a quick thumbs up or an emoji is the fastest and best way to answer a text.
4 votes -
Internal paging not putting calls on receiving phones on hold
When making a internal page the receiving phones that are on a call the call gets put on hold, this is not acceptable behavior. Also the paging phone uses 2 call buttons and to page you have to push the 1st button that was put on hold to page.
3 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
2 votes -
Call timer should only start once somebody actually answered the call
When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or…
2 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his RC Application.
1 vote -
We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
3 votes -
I use a CRM called go high level
I use a CRM called go high level and I need the ability to Tech stack that app into my system with RingCentral. For servicing clients I need my CRM to be able to monitor missed phone calls in my CRM. The CRM stores emails text messages creates Auto responses for everything and links to other apps and RingCentral is only my phone system. I've reached out on several occasions to try and have somebody help me get this integration developed and nobody seems to be able to help or follow up with me or my IT guy that's building…
5 votes -
Hold Recording Should Resume Rather Then Restart
We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording shouldn't restart from the beginning each time.
5 votes -
DND - Presence Key Notification
When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
26 votes -
Blocking Robocalls Using Local Number
The customer would like to ask for feature that can block robocalls even if they are just using local number with their main company number
2 votes -
Control the Volume of Active Calls
The ability to configure the app/desk phone where the volume remains the same when there is an additional incoming call.
Right now, if an agent is on a call and a call comes in on the back line, the volume significantly decreases on the active call.
1 vote -
Ability to check phones history without serial numbers
Should be able to check devices history on the account without serial numbers
1 vote -
Call Back Feature for internal calls
Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.
7 votes -
Set a Caller ID for a toll-free number
Our customers would like to set their Outbound Caller ID even though they are using a toll-free number
6 votes -
Scheduling multiple call forwarding per site/number
It would be great to have the ability to schedule more than one call forwarding instance at a time for a single site/number.
For example I have a site that just requested 6 separate days worth of forwarding but each day the call goes to a different one of our sites plus the start and end times differ from one another. Would be great to be able to schedule more than one at a time as this would lessen the work load of admins who handle these.
1 vote -
Allow to send more than 200 pages per fax transaction via eFax
Should be able to send faxes more than 200 pages using the efax system
4 votes -
Disable beeping sound for inbound and outbound call recording
customer does not want to hear the beeping sound while the call is being recorded.
3 votes -
Background Wallpaper, Branding of our Cisco Phones
Background Wallpaper, Branding of our Cisco Phones, Custom Provisioning file that doesn't handicap phones
12 votes -
transfer call from Ring Central to external number using a short code
transfer call to external number back and for like it was one of the extension.
2 votes
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