1419 results found
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Add Mitel as one of the supported deskphone for paging device
It is beneficial for those who is already using Mitel phones so that we can use it for paging rather than changing the phones just to use the paging feature.
2 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
caller id name to reflect on all mobile phone numbers canada
Live transcription in Webinar
it will be better if we will have a live transcription for Webinar because some clients demand this feature
1 vote -
Porting in a google voice number
Allows a porting in of a VOIP account like Google Voice Number.
1 vote -
callers in the company directory should NOT be screened
Users do not make a distinction between external/personal contacts and internal/company contacts. And in the apps, all personal and company contacts are found together.
Since the feature states 'Ask for a name when: Not in contact list' this setting is ambiguous for users.I would suggest that this should be raised as a bug.
Either callers in the company directory should NOT be screened.
Or, the feature text needs to clarify that this only applies to personal contacts, and company contacts will still be screened1 vote -
More efficient way to transfer to VM using the phone
Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps
11 votes -
Auto pick up for internal numbers
I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.
2 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Ability to log in and manually clear the park lines
The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.
1 vote -
Register a phone number to be able to send to multiple SMS recipients to receive the SMS
My alarm monitoring station would send a Non-Emergency or Non-Priority SMS text to a single phone number that several employees can receive.
4 votes -
IVR Greeting Disconnect after press wrong selection three times.
Currently when IVR greeting is setup, it does not disconnect caller when they make a wrong selection like press 5 5 5, three times when there is nothing setup for #5. I thought this would be a common feature to prevent caller from constantly pressing the wrong selection and tying up the line. As of now, the only selection that exist is when the greeting plays three times and disconnect, but nothing for when call press wrong selection, leaving them in a non ending loop.
1 vote -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
7 votes -
Disable Call Logs Showing they are calling themselves from the Users Logged In a Hotdesk Phone
The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.
4 votes -
Set custom caller ID when transferring call from IVR menu to external number
We have a use where when you push an option an in the IVR menu it transfers to an external on call number. This person changes and we change the number periodically. We would like when a call is transferred from this number to show up as our company name instead of the external caller.
3 votes -
Let me see the Caller ID (of the caller) when a user I am using Presence to monitor gets a call
So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager knows if this is a call he needs to answer or if it is something that can wait.
2 votes -
Anonymous hotline and mailbox for callers
Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone numbers. Thank you.
5 votes -
Caller ID update when phone number is reasigned
Make it so after a phone number is reassigned to a new user, the caller ID on the receiving phones (mitel) updates to the new user without rebooting everyone else's phones. I have better use for my time.
4 votes -
Create call notification for appointments
Requesting to add a call notification for their client's upcoming appointments.
1 vote -
RingCentral Provisioning should have full accesss to Web interface of Deskphones
RingCentral Provisioning should have full access to Web interface of Deskphones.
The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.
2 votes -
Restart multiple phones at once
It would be nice to be able to reboot phones in bulk as opposed to having to resync one at a time.
6 votes
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