1768 results found

1. remove ad from email notification

   Please remove the ad from the email notification

   4 votes

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2. Automatic use of AI Assistant

   We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.

   2 votes

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3. Multiple extension to a Key press

   We have a customer would like to have a feature to add one more extension to key press.

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4. Option to file a carrier ticket to Vodafone

   We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.

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5. Force update Polycom CCX500 firmware to 8.1.5 with custom configuration

   Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.

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6. BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.

   BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.

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7. Modify Voicemail Messaging Notification

   Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

   2 votes

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8. Modify Voicemail Messaging Notification

   Messaging Notification for Voicemail

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9. Caller ID

   I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.

   8 votes

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10. Call waiting / Busy

    A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    56 votes

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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

11. Ability to call international number using RingOut (UK Number)

    Ability to call international number using RingOut using UK Number as the caller ID.

    3 votes

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12. picture for inbound calls

    Wants to see the profile picture of people who are calling me.

    2 votes

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13. Percent calculation with filters - Business Analytics

    The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

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    23 votes

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14. AI receptionist Additional features

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask an AI Receptionist to search the knowledge base and maybe get some information that way, but that requires knowing what I am looking for and is not part of a normal conversation. There does not appear to be a way to instruct the AI receptionist regarding how to use the knowledge base. What would be great is if I could take the instructions I give Ruby Receptionists for call handling and use that for instructions for the AI receptionist.

    Third, I would like to provide more specific instructions than what can be figured manually. I kind of feel like RingCentral missed the point of using LLMs if users have to pick from only several skills or functions which are not what I want and I can't define my own skills, functions, or workflows. I want to be able to provide my own instructions.

    For example, if the AI determines that it is a vendor calling (such as a RingCentral sales representative), they can tell the vendor we don't take calls from vendors and hang up, log the number to a callblock list and add the vendor to a blacklist.

    For example, if the AI recognizes the name and number the caller is calling from or the caller provides their number, I would want the AI to recognize them (e.g. check a list of contacts) and make sure the spelling is correct in the transcript.

    Or if a patent examiner calls and references a patent application number, I would want to be able to text a specific link to the attorney based on the number. I could provide a database and instructions to any normal LLM and they could create the link, but the AI Receptionist does not have that functionality.

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask… more

    2 votes

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15. Only allow Voicemail greetings to be changed

    If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    5 votes

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16. send Contact Cards on every outbound call

    • outgoing image when people see when they are doing an outbound call using the business number
    • wanted to have contact cards on the Caller ID when making outbound call
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17. Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    2 votes

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18. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    64 votes

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19. prerecorded paging announcement on a set time

    automatic pre-recoded paging announcement on a set time.

    2 votes

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20. Filter the calls/SMS coming from the main number and direct number on RingCentral Application

    Filter the calls/SMS coming from the main number and direct number on RingCentral Application.

    We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account

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