1637 results found
-
Adding speed dial on presence without the system adding 1 or 0 to the number
Adding speed dial on presence without the system adding 1 or 0 to the number. When adding a number to the presence, it automatically adds 1 (US) or 0 (UK), need a feature where it doesn't automatically adjust the number.
4 votes -
Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
Need to submit a request to update the Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
1 vote -
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
1 vote -
Voicemail will state the caller's number and time received first before playing the actual voicemail
Voicemail will state the caller's number and time received first before playing the actual voicemail
2 votes -
Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
23 votes -
vulnerability
I'm going to try this a fourth time without getting closed. Please keep the discussion in the case. I jump locations and its hard to keep up with a phone.
We need this vulnerabillity solved. Its a 2022 CVE so it should have been addressed prior to inventory going out.
Details: A recent vulnerability scan from Trace Security found the following. It affects the T42G/S, T33G, CP925, WF50 This was scanned on July 2024. Vulnerability: Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (SSL/TLS, D(HE)ater) The remote SSL/TLS server is supporting Diffie-Hellman ephemeral (DHE) Key Exchange (KEX) algorithms and thus could be…
1 vote -
We need the ability to manage Call Recordings by groups.
Call Recording requirements vary greatly depending on location, roles, etc. Currently, applying call recordings and specific settings such as automated messages or recurring beeps during the calls applies to all users added to call recordings. It would be extremely helpful if this could be managed by groups depending on location and specific requirements; for example, the UK and the US have different compliance requirements. Having the ability to manage settings based on these groups would be extremely helpful.
1 vote -
Feature to track if the user presses *9 to stop the recording.
Customer need a feature for them to know if the user pressed *9 to stop the recording.
2 votes -
Geo Routing for Toll Free Number
When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.
5 votes -
Ability to add missed calls in performance report
Ability to add missed calls in performance report and subscription report.
3 votes -
Assign an external number for IVR menu
Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)
3 votes -
Ability to support multiple number types to be added on the Call Flip
Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.
Looking to have the following number types to be added to the call flip:
User DIDs
Co-worker DL/DID
Company numbers
Group DIDs (CQ, IVR, DLG, etc)3 votes -
Cost-neutral TAPI driver
Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.
18 votes -
Publish Number on Search Engines/Have Visibility Online
Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.
1 vote -
Gifs in messaging
I would love to see gifs available in messaging.
1 vote -
Remove my background noise
Globally enable the “Remove my background noise” toggle.
11 votes -
Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.
When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.
3 votes -
Callback feature in IVR system
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote -
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
3 votes
- Don't see your idea?