1689 results found
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Call screening for MS Teams
Call screening for MS Teams
1 vote -
2 conditions under if no one answers
2 conditions under if no one answers in one extension, in one custom rule. currently we can only have 1 condition in if no one answers, we can either forward the call or leave a voicemail but we cannot choose both at the same time on 1 rule.
1 vote -
Emails related to Message-Only Extensions should not direct recipients to login to the RC App
The current template used for email notifications for Message-Only extensions is directing the recipients use the RingCentral App, but the app is not compatible with that extension type.
1 vote -
Include in text email notifications what phone # the inbound text was sent to
It would be helpful if the phone # an incoming text was sent to were to be provided in the text email notifications. When an extension has multiple phone #'s assigned to it or if the inbound text happened to be directed to a Company phone # (or site) not on a user or message-only extension, there is no way to know what # the sender used, other than trying to figure it out through the company SMS/MMS log/report.
1 vote -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
Support for Multiple Line Appearances on Desk Phones
Customer is using a Cisco 8851 that was manually provisioned, and is requesting the ability to configure multiple line appearances to allow the receptionist to handle multiple incoming calls simultaneously. Currently, this functionality is not supported on manually provisioned devices, limiting call-handling efficiency.
1 vote -
Add External Email for External guest communications
The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.
2 votes -
Ability to answer Apple Verification Calls
The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866
52 votes -
IVR Keypress Selection in "Action"
We have a customer who would like an option that allows the IVR keypresses to modify the setup in the "Action" tab.
3 votes -
delay connecting the call
Ability to change the seconds of the call while it connect to a user
3 votes -
Option to record calls and meeting in a local computer
Option to record calls and meeting in a local computer
2 votes -
Voicemail Email Notification Content Modification
We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.
5 votes -
customize IVR voicemail greeting when pressing #
customer wants to customize the greeting if they press # on the voicemail greeting
1 vote -
Caller ID name for RingCentral Australia
Caller ID name for RingCentral Australia
17 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
9 votes -
AI Receptionist
Ability that AI receptionist can spell out the website and able to insert pause on the greeting
1 vote -
Call Queue Fixed Order
We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?
13 votes -
Add a User without Extension
We have a customer who wants to add a user without an extension, but with the ability to assign a specific role.
2 votes -
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
1 vote -
RingCentral greeting for Google voice
Customer wants us to include the RingCentral greeting for Linked RC numbers in Google voice. Right now, by default, the Google voice greeting is being played.
The Call forwarding option for Google voice is not working, as they need to add the contacts manually to make that work.1 vote
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