1637 results found
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Disabling HUD company-wide
We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
6 votes -
RingCentral Windows Store version
Ease of role out and management
1 vote -
Show your extension number on desk phone
I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
16 votes -
Send calls to Teams in E164 format
Send calls to Teams in E164 format.Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard.This would properly resolve numbers to our Teams and Outlook contacts.
2 votes -
Add black lists users can subscribe to
It would remove most of our incoming call handling costs if we could block all foreign exchange transfer companies, mobile phone companies and energy suppliers.We would happily pay for a service to block a maintained list of these problem callers.
2 votes -
Allow Users to log into more than one hot desk phone at a time
We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…
6 votes -
Logoff button on the hotdesk phones to change the presence of the agent
We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…
1 vote -
Add user level call waiting feature
Most users that need to focus on a call, do not need distractions. This includes mid C level staff. This is a standard user level feature across many Phone system solutions.
3 votes -
Fix Voicemail Access
If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means the Tech admin has to keep going in and helping the Queue members now get to messages that our general reception team needs to access, and that is nuts!This needs to be fixed ASAP. It is a fundamental function that a shared, general delivery voicemail system be available to any company! Our…
13 votes -
Sync with Quickbooks
This future will improve a lot like Nextiva or other companies.When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
2 votes -
"floating window" for text messages in the ring app
Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do something else!This means that when I am working on the phone and frequently getting messages from my supervisor, every time he sends a new message (often a single line of text) I am getting that loud ring (the volume of which I also need to be able to adjust) and I have to RE-open…
1 vote -
Create an Out Of Office function for SMS
All users of text messaging would benefit.
1 vote -
Allow replies to automated text messages.
I need to be able to reply for meeting confirmations, etc. that come from automated numbers.
7 votes -
Block callers from Exchanges within area codes
Block callers from All Exchanges within an area code. 913 521 XXXX.
1 vote -
Allow the original caller ID to be shown when a call is forwarded.
Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.
3 votes -
Allow users to add disposition codes for calls on RC MVP
Customer would like to be able to add in a reason code at the end of a call in order to know which phone calls to charge back to a particular client. Similar to dispositions and tags within the Contact Centre. Use case is for a recruitment firm who make lots of recruitment calls on behalf of their customers. Each call that they make they would like to be able to add a code to it so that they can run a report and show how many calls to charge back to the customer.
1 vote -
OOO for SMS through RC Desktop App
That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
1 vote -
Print or copy text, or export to Word
I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.
1 vote -
Eliminating multiple Direct numbers in the dial pad
When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)
2 votes -
Remove voice mail from email when deleting voicemail from phone.
A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
2 votes
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