1768 results found
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SMS: A table that describes exactly the cost per SMS (price per character, and more)
Going to my view log, I noticed that some SMS cost $0.85 (not the $0.00085 advertised) and that some cost up to $5.10c. I reached support to ask why that is, and they told me it has to do with the number of characters.I asked for a table to understand how many characters we can use without going over 5x the base price, or the cost of each SMS plans would be (Marketing), but there is none.It's a bit unreal that we just can't know how much it will cost to send SMS messages.How come there is no table? What…
2 votes -
When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.
When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have picked up and hung up. If ringcentral would immediately sound a tone or set of tones to indicate that the call is being made (and then change over to the standard ringing), the person making the call will immediately know whether the headset is on.
1 vote -
recall park
if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center handling all calls standpoint.
6 votes -
Set phone to DND during synced calendar meetings (RC or otherwise)
It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
46 votes -
Adding the time the missed call was received
It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.
4 votes -
Enable a true DND presence sync
Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.
178 votesHi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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The capability to send an internal voicemail blast to a group or all employees.
For example, we are looking at sending internal voicemail reminders for things like Open Enrollment
2 votes -
Ability to merge two parked calls
If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
1 vote -
Export phone numbers including serial numbers for desk phone
I would like to download all the phone numbers on the account inluding the serial numbers of the desk phones. As for now, we can only download the phone numbers and the make and model of the desk phones.
11 votes -
Show Manage queues option for the user in the RingCentral Phone Desktop App
The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
6 votes -
Remove account from company directory search
Please allow us to pick and choose what accounts show up in the company account search.
3 votes -
Allow Users To Turn Off Call Waiting
I want to give 100% of my attention to the person on the phone. It is distracting to have incoming calls clamor for my attention. If I am on the phone, I want incoming calls to go straight to voicemail. Thank you. Molly Friess, (907) 313-4840
27 votes -
Add an option to block deleting call logs in Ring central application
our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We want to have an option to block deleting phone call logs
1 vote -
Incoming call pop up on multiple screens
Don't like how the phone window pops up in different places, making me search for it to answer. Phone needs to be stationary on one screen when using multiple monitors.
1 vote -
Conference calling from the computer should utilize the calling method chosen for the computer
When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ought to at least give the option to choose the calling device on the "Conference Call" start screen.Not all of our employees have microphones/speakers on their computers, so starting the conference call using the computer as the endpoint is useless for them.
1 vote -
Call waiting for queue calls
There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.
164 votesHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US -
Easily change default audio sources 1-click toggle
Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while…
5 votes -
Turning Off Text Messaging
It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
2 votes -
Company-Wide Contact List
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…
89 votes -
Add robocall blocking to user templates
Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
20 votes
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