1689 results found
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Caller ID when engaged on a call..
Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.
4 votes -
Archiver seperation of call recordings for phone transfers.
Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is a separate audio recording put into the the users extension that the call was transferred to.
1 vote -
Have Caller's Names Show Up In Call Queue
Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
1 vote -
A few ideas/complaints
No caller ID. WTHeck!!!!Nothing to indicate when one of the Team is already on a phone call.No indication of when you transfer a call that it was transferred successfully.There is absolutely no connection between the app on my computer and my telephone. It doesn't transfer over the contact you create on the computer over to the phone or Vise versa. You cant pick up a call on the computer and transfer it to the phone by picking up your phone receiver. Sucks.Unable to transfer caller directly into a team members voice mail.
3 votes -
Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
1 vote -
Operators can sort text by phone numbers vs mixing all received text together
We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers mixed together.
1 vote -
You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.
There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a hot desk phone #.
2 votes -
Text-to-email, and voicemail transcriptions to email font point size is WAY TOO SMALL.
When iPhone OS and Android OS inbound RingCentral text messages, and RingCentral voice mail messages are transcribed to text, and subsequently emailed to the RingCentral user’s email client, the message font in the email client is so small it is unreadable. RingCentral must give the user the ability to upsize/upscale or increase the size of the default font that is transmitted to the user email client. This issue repeats on Outlook Android, Samsung Mail, iPhone Mail, Outlook for iPhone, etc. This feature, in its current state, is unusable on mobile phones and potentially dangerous especially if RingCentral customers attempt to…
2 votes -
adding 5 minute increment
Please add 5 minute increments in the office hours times. This way I can close my office phones 5 minutes before we close VS at 5pm. I would like to have my phones stop at 4:55 pm.
3 votes -
phone line not Registering
I have ordered 3 phone line back in March 2022 to work with our clock in software. Since then we have had issues with getting the lines registered I have been working on this issue with MITC who host our clock in software. Can we set up a time to see what is going on with the registration of the phone lines? I would like to coordinate with MITC and RingCentral to get this going. We currently have about 6 lines set up and working, just seem we are missing a step
1 vote -
Make compatible with Account Edge
Users of Account Edge financial program
1 vote -
Seamlessly go from one Ext to another
HelloA requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all extensions with ease rather than sign in and out, an option to transfer from each extension with ease.
1 vote -
Add Names Against Caller ID Options
AMA Group will have 50+ queues in their account and agents will be part of multiple queues. When the queue members dial out from the RC App, they need an easy way to select the Caller ID of the queue. Current method relies on queue members remembering which number they want to select from the list of company numbers and 50+ queues. It would be way more efficient if each number had a name associated with it to easily locate the required number
4 votes -
Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
2 votes -
You should be able to silence the incoming call of a specific contact.
To have more control of notifications and peace of mind.
2 votes -
I'd like to be able the schedule conference calls in the future
I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
42 votes -
Desk phone to ring first before app
Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.
101 votes -
Listen to voicemail last in, first out
when listening to Voice mail by phone there should be a setting that we should be able to listen to newest message first Vs. oldest first
3 votes -
Allow call queue group members to be able to see popup on screen when second call comes in
Our receptionist is missing calls/incoming notifications when she is on the phone. Instead of getting all calls, some calls will bypass her and route to Sales. Call to our main number is routing to our reception group, which currently has only one member, so it then route to the exact extension of our receptionist. If our receptionist is on the phone, the call will ring 30 sec before it route to the next group - Sales. This behavior does not cause any issue 75% of the time, but in the case when she is with an actual customer and the…
3 votes -
Simultaneous phone ringing to all office personnel on incoming calls.
Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phone is ringing.
4 votes
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