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  1. My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…

    20 votes

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    Planned  ·  2 comments  ·  Other  ·  Admin →
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  2. It will track how many calls are barge and also we can check log

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension

    10 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park extensions.

    4 votes

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  5. A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or transfer.

    2 votes

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  6. The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…

    2 votes

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  7. In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected would then be read to them and then it would dial (they would have the opportunity to cancel and try again if the system had misunderstood them, or to select from a list of names if multiple people had similar names). People REALLY liked this feature. These same people are attempting to use the…

    3 votes

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  8. It would be nice to allow users forward their calls to another extension instead of just 10 digit phone number. Extensions including other users as well as group queue extensions.

    5 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  9. Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf

    13 votes

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    Under Review  ·  9 comments  ·  Other  ·  Admin →
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  10. Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.

    3 votes

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  11. We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. Customer would like the E164 format to be on for all countries so the user experience is the same

    1 vote

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  13. Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was advised by support today that this is not a current feature and to suggest it here.Thank you.

    5 votes

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  14. We are in a large enterprise where RC Phone licenses are often recycled. While it is true that with due diligence a terminated employee would be removed from their ring groups, this doesn't happen yet as often as it should. So, their license is disabled and deleted into the unassigned extensions bin. Then a new employee in a different state acquires THAT unused license, with a new phone number and new extension. And now one of the phones in office B is ringing when someone calls office A (original ring group). That phone app at office B also rings when…

    1 vote

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  15. When voicemails are left on call queue lines, the only way for call queue members to view the message is by being granted manager access on the queues. This would also give them permission to edit members of a call queue. There needs to be a call queue voicemail box where the messages go so that everyone can view them and hear them, but that does not require any kind of special admin or manager setting for the call queue members.

    2 votes

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  16. It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCentral support to find out the details from the internal logs that only support has access to view.

    7 votes

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  17. You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user

    1 vote

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  18. RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.

    1 vote

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  19. Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses.Ex: 770-777-7777,,,12345#

    4 votes

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  20. Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.

    1 vote

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