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  1. Preserve Ring Central Fax subject on the Fax sent receipt email.When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax to a particular client has been sent (or failed) without having to look up the fax number and cross reference with the client name.Thanks,Chris

    1 vote
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  2. I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to have the ability to have whisper text play when the call is answered at the corporate office, for example "Pennsylvanaia Reservations" before the caller is connected would be great.

    1 vote
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  3. In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this

    14 votes
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  4. The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it transfers the call to the Rollover Queue.

    1 vote
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  5. Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.

    3 votes
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  6. We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.

    23 votes
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  7. Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue

    1 vote
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  8. Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.

    5 votes
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  9. the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.

    3 votes
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  10. We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.

    25 votes
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  11. I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY

    2 votes
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  12. When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.

    3 votes
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  13. I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone

    10 votes
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  14. ring central integration for Buildium property management software.

    3 votes
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  15. Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.

    12 votes
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  16. Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient

    1 vote
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  17. inbound and outbound call

    1 vote
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  18. The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.

    3 votes
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  19. It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.

    11 votes
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  20. This would help to prevent anyone from trying to use a customer's domain to register an account and they wouldn't receive any notifications.

    4 votes
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