1434 results found
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From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account
As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.
3 votes -
Customer calls. Link is sent to his/her phone to complete our contact form
On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.
2 votes -
RingCentral Phone desktop sync status when on a RingCentral Meetings
It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.
8 votes -
Clear the 911 data when resetting user extensions
The name of the previous user appears in the 911 dialog during reset and assign.
1 vote -
I would like to add different participation codes within team for audio conferences.
We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.
9 votes -
The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.
While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html9 votes -
Hide Email for Specific Users in Directory
We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.
7 votes -
Enhance Accessibility features on desk top phone
Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.
1 vote -
Firmware update: T46S to work with Plantronic Voyager UC [bluetooth]
Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.
3 votes -
RingEX PCI Compliance
This request is to certify the RingEX platform to be PCI compliant within all geographic locations.
19 votes -
Ability to whitelist a single or multiple numbers in a blocked country.
At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that country can be serviced via phone calls.
4 votes -
print fax directly from other programs
I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
3 votes -
Support e911 profiles for mobile/remote users to quickly change
As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.
9 votes -
Position in Line Announcement for RingCentral Office
When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with several companies I have contacted, likt this company My Knobs.com at 718-721-8955 so you can hear what they say.......this would be a great feature as I do not have to wait on line an they call me back in a few minutes, and it's a pleasure doing business with My…
7 votes -
RingCentral Conference Add-on
When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.
2 votes -
Dial 9+number for main company Caller ID #, 8 for second caller ID #
Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…
4 votes -
Block callers via number option when listening to voicemail
RingCentral phone number gets a high volume of spam messages. I would like to block the calls after I listen to the content of their messages by pressing a number option.
1 vote -
Include Extension in All calls history
At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated extension. My old desk phone could do this.
1 vote -
Allow to continue typing while receiving an inbound call
This will allow the user to not have to touch the curser to start typing, which would create for a smoother experience for the user. At times multiple calls can come in at once and if you're in the middle of work, it completely stops you and distracts you.
1 vote -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
4 votes
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