1689 results found
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Sort caller ID/outbound call selections by NAME
Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number
12 votes -
Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.
customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back,
she wants to see the user who picked the call engaged on that call from her extension.3 votes -
When retrieving voice messages from outside the office, I would like the callers phone number announced, along with date and time of call
we work from the road most of our day and need to log in caller phone number for return calls later on the day
1 vote -
Warm Transfer/ ask first - as only transfer option
enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.
8 votes -
911 Alert Routing
We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.
78 votesI understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.
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Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule
Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
2 votes -
Allow custom rules to be forwarded to a short number
The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number as the # won't save.
2 votes -
Show your extension number on desk phone
I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
17 votes -
How to maintain the caller ID after a blind transfer.
When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.
1 vote -
Expand the video messaging
We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
3 votes -
outlook contact
I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
3 votes -
List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote -
in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button
This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…2 votes -
Disabling HUD company-wide
We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
6 votes -
RingCentral Windows Store version
Ease of role out and management
1 vote -
Send calls to Teams in E164 format
Send calls to Teams in E164 format.Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard.This would properly resolve numbers to our Teams and Outlook contacts.
2 votes -
Add black lists users can subscribe to
It would remove most of our incoming call handling costs if we could block all foreign exchange transfer companies, mobile phone companies and energy suppliers.We would happily pay for a service to block a maintained list of these problem callers.
2 votes -
Allow Users to log into more than one hot desk phone at a time
We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…
6 votes -
Logoff button on the hotdesk phones to change the presence of the agent
We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…
1 vote -
Add user level call waiting feature
Most users that need to focus on a call, do not need distractions. This includes mid C level staff. This is a standard user level feature across many Phone system solutions.
3 votes
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