1744 results found
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Automated calling of phone numbers one after the other
Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
1 vote -
Block Annoying Callers from Companies by Name
The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from. Yet, because they are a business, the company name shows up on each call despite whatever number they call you from. Instead of trifling with blocking the number, simply block the company name.
5 votes -
Call Queue Greeting not count towards queue time
I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
2 votes -
Caller ID and Contact Lists assigned to a Group
When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation making it difficult to understand why the caller ID name would not be displayed. In fact the inflexibility of programing groups is extremely frustrating. This shouldnt have to be developed, this should already by a feature.
2 votes -
Reports showing number of rings before pickup
We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
2 votes -
Standalone or Docked Chat Window
I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.
3 votes -
3way/Merge Call - how do you disconnect one caller
To disconnect after leaving a VM.
2 votes -
Four Digit Dialing - Quick Conference Calling
We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.
2 votes -
RingCentral Number for Osaka, Japan
Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.
1 vote -
Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes
Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…
4 votes -
Automatically Remove Users from Queue when "Away/Offline/Invisible"
If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.
7 votes -
RingCentral Phone app allow To Voicemail option for call forwarding members
Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct extension, but if they are within another users forwarding list it is Greyed out. Thank you.
3 votes -
Allow Call Recording Notification To Be Customizable Per Queue
We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.
3 votes -
Small Company main voicemail go to two extensions
We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In our cituation it would be very handy that when a call comes in to the main phone the voicemail be able to be left in both ext101 & 102 computer and cell apps. thank you for your consideration,Johannes Waldthausen
2 votes -
Include voicemail calls in call log
Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" section?
5 votes -
Voicemail Ringback
Call the user with a prerecorded message alerting them they have a voicemail waiting.
5 votes -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
2 votes -
Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote -
Simple mode for Avaya Cloud Office softphone
IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
3 votes -
Access to old call logs
Cx wants to access call logs for the full year of 2019
1 vote
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