9156 results found
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Fax Number Checker
Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.
1 vote -
Presence/DSS Keys: Display Extension Number Only
The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.
1 vote -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
1 vote -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
2 votes -
Number Porting: add description field on admin portal for a port to differentiate between ports
There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.
2 votes -
Number Porting: Can a sequential number be used to identify number ports to help differentiate them easier.
Quoting the port number is confusing because you don’t assign a sequential number so it is hard to tell the difference between port requests. I am sure there is some logic but it is not obvious.
2 votes -
Status based call routing.
Ability to route calls based on status. Busy, In Meeting, DND, Offline ability to setup a custom rule to route calls depending on your current status.
3 votes -
For Messaging in the RingCentral app, turn file sharing sources into a security role based permission
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
SMS does not support all of the file types and file type sources we support in messaging.
The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…1 vote -
Transfer Call by Putting the Caller on Hold
On behalf of my customer, I would like to request to have the previous transferring of calls be reverted because he still prefers that way. He reported that the transfer button is already grayed out when they put the caller on hold with the latest application update.
1 vote -
Drop Down allows users to choose their outbound caller id number
Can we set a template for users to have only one option for the Outbound caller ID that can be set by the Super admin.
1 vote -
Template to create custom rules for General Settings, IVR Menus and call queues
A custom template that would allow admin to create General Settings, IVR Menus and call queues. Understood that this would only be specific dates and actual manual routing would need to done but this would be helpful.
1 vote -
Disable video option when on an active call
There should be a feature that allows to disable switching to video while on an active call on RingCentral App for iOS.
1 vote -
Limit the phone time for limited extension.
The customer wants to have the ability to limit the phone time for the limited extension when on a call.
1 vote -
Unlock Premium rate numbers/Special numbers when using South Korean number
This will be useful to contact specific numbers and representing the same country number to make outbound call. This is currently not working whenever we use South Korean number to dial out to +82507 destinations.
1 vote -
Set military base as Emergency Response Location
I tried to reach your support and asked a military base to become our ERL. But, they mentioned that it's not valid since it doesn't have a building or a house number. This is very important to us because the wounded soldiers are being sent to this base and if ever a 911 call is needed it should be the correct coordinates.
1 vote -
Connect star (*) key to an extension
Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.1 vote -
Immediate transfer after pressing hold (Deskphones)
The Customer would like an option with their deskphones where if the hold softkey is pressed during an active call, it transfers it immediately to a different user, without dialing any extension.
1 vote -
customize Live Reports
Ability to customize live reports. For instance, remove the call queue option
1 vote -
modify outbound caller id handset
less time in logging in on their portal online to make some changes. if customer prefer only the physical handset option instead of the mobile and desktop app.
1 vote -
Provide specific requirements for "Description" and "How are you obtaining consent" fields in TCR registration form.
TCR business SMS registration checklist does not specify the requirements for these fields. My registration was unsuccessful because they viewed the "Description" field as having insufficient details of how I'm obtaining consent to send SMS even though I specified that the customers will initiate all SMS communication in the "How are you obtaining consent field".
1 vote
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