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13011 results found

  1. Seen Messages in RC app

    Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message

    25 votes

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    8 comments  ·  Application  ·  Admin →
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  2. Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call

    Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.

    Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.

    This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. voicemail drag and drop

    Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.

    6 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  4. List of external numbers that has been used for call forwarding

    To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Modify Voicemail Messaging Notification

    Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  6. Modify Voicemail Messaging Notification

    Messaging Notification for Voicemail

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  7. To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present

    To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present in all relevant fields.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. ..png.png format image MMS sending shows "Message cannot be sent".

    When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
    I need to convert the pictures to.jpg format every time in order to send them successfully.
    May I ask what causes this?

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Outbound Caller ID Name on Call Queue

    Request: Use the call queue name as their outbound caller id

    23 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  10. Custom ringtone for call queue

    We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    6 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. The ability to change the availability of members WITHIN the custom rules

    In the custom rule in a call que the availability of members is hard coded. There should be way to change the member available in the rule the same way you can in the default. Right now you only have the ability to reorder. Not change if they are available. I really can't believe this wasn't thought about when it was engineered.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Call waiting / Busy

    A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    57 votes

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    4 comments  ·  Other  ·  Admin →
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  13. Zero dialing Custom Rule

    We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.

    6 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  14. Substitute Caller ID for SMS

    Have an option to use Substitute Caller ID for SMS

    18 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Deskphone pairing

    It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
    We're about to switch over to Ring Central and our previous system does this as default.

    17 votes

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    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
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  16. Set a limit of the number of SMS a user can send

    We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.

    5 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. RingEX - Recording Option for External Calls Only

    RingEX - Recording Option for External Calls Only

    The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

    4 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  18. Increase the call parking 10 minutes

    Customer would like to have an option to increase the call parking duration for more than 10 minutes.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Automatic Smart ACR disclaimer

    The Customer should have been warned automatically, the moment they enabled the Smart ACR feature. It's not even shown on the information section of said feature.
    There should be an automatic disclaimer that would include the one/two party consent laws.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Have an option to still ring the user's phone even if the Call Forward is enabled

    Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.

    1 vote

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    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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