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6026 results found

  1. Voicemail Setting Permission for custom role

    Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    36 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  2. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.

    88 votes
    Under Review  ·  22 comments  ·  Application  ·  Admin →
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  3. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    50 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
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  4. substitute Caller ID for bulk upload up to 60000

    the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    45 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Generate report for users with custom voicemail greeting

    Generate report for users with custom voicemail greeting

    8 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Ability to access faxes for all extensions under one or multiple users/app

    ~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.

    11 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  7. Download SMS content

    When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    81 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
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  8. Improve "Security Notice from RingCentral" Emails

    When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    45 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. Call Queue: Simultaneous | Add more than 50 members

    Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.

    36 votes
    Under Review  ·  16 comments  ·  Admin Portal  ·  Admin →
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  10. Increase Retention Period for Sent Faxes

    Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    91 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  11. Forwarding Main Company Number Calls Directly To An External Number

    We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.

    26 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
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  12. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    82 votes
    Under Review  ·  11 comments  ·  Application  ·  Admin →
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  13. View Company Call log on Ring Central Application

    Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.

    26 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  14. increase fax attachment limit

    increase fax attachment limit to 50 to 100Mb

    32 votes
    Under Review  ·  8 comments  ·  Admin Portal  ·  Admin →
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  15. Visibility of missed calls from call queue on the RingCentral app

    We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…

    45 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
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  16. Add Voicemail Transcription for Contact Center

    Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Ability to answer Apple Verification Calls

    The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866

    35 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
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  18. TAPI Driver

    Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.

    72 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Group Text Messaging

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    85 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  20. Customize data retention

    Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).

    43 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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