12731 results found
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Allow non-super admins the ability to change user role domain
Site admins cannot change Role domain when creating new users or when editing current users. The area to select a role domain is grayed out and cannot be selected.
2 votes -
Auto DND Feature after certain period of inactivity
We should have an option to put the Agents on auto DND after a certain time of inactivity as at times they forget to do the same and if call handling is set as longest idle we do lose the calls.
2 votes -
automatic tagging function
Customers want to have an automatic tagging function where when doing a call it will automatically tag the name of the person who made the call
2 votes -
Option on the Admin's Side to Update the Calendar Presence of the Users on the Account
To have the option on the the admin's side to change the calendar presence of the users on the account.
2 votes -
option to upload csv file and ability to segregated per file
option to upload csv file and ability to segregated per file
2 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
8 votes -
1 vote
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Ability to customize Record User name over the phone
Ability to customize Record User name over the phone.
1 vote -
Allow presence feature to show busy when answering an incoming call on a ring group.
Currently the presence feature of showing busy to other users in the organization will only operate if the user extension was dialed directly. If one is apart of a ring group for a particular number, or a full number is dialed, that user will not display as busy when answering a call. They will only show busy if their internal extension was dialed. This is something that many of my Ring Central customers need to have in place as they operate off of one number passed down to a ring group.
2 votes -
Presence
I recently added two new employees to my Presence. I would like to sort them alphabetically "automatically" instead of removing and re-adding them one by one to arrange them alphabetically
2 votes -
Ability to monitor transferred calls
It's best if we have the option to monitor a transferred call. It will be a great help for trainings and quality purposes within the company.
2 votes -
Company Name Visible
We have formed distribution deals with a couple of companies and have added additional lines to our account, not extensions but additional lines with their own auto receptionist/IVR Menus that are also connected to our extensions. Unfortunately there is no way to know which company the customer has contacted when they call our phones. Our only work around right now is to shut down caller id and instead have the number our customer called appear on the little screen on our desktop phones. If there was a way to add these numbers so a certain line blinked for each number,…
1 vote -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
3 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10 digit number format of the incoming and outgoing call
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10-digit number format of the incoming and outgoing call.
3 votes -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
3 votes -
Add Delegated Lines on Presence
Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.
3 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
15 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
Display Tag when forwarding calls to external phones under “User”
I would like to see a tag or name as a prefix before the call id number when calls are forwarded to an external number using User rules. This is so we can tell that this is a business related phone call when the call is forwarded to a personal cell phone number.
1 vote
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