9130 results found
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Admin can Change User's Status via Ringcentral App
Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours
11 votes -
Update Filter by Department Option within Users with Extensions to allow filter of users without Department set
Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.
1 vote -
Temporary Call forwarding
W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app
1 vote -
Activate Bulk Generic Extenions
My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic extensions names to show up in the directory to be called. This is post go-live so the accounts have already been made and can not use the method that is provided for making the accounts in bulk activation/editing.
2 votes -
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
2 votes -
Notification that will explain why an SMS message is block
Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdfRingcentral could have a prompt or notification that will advise users that the SMS did not go through due to the above mentioned.Ringcentral could also have the information about the prohibited words under the Terms of Service.
2 votes -
Call Control functionality on more headset models.
Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can be used with the desktop app. Need to have more compatible models - Specifically Sennheiser.
4 votes -
Need plantronics on headset controls to work in RC App
The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these buttons making it more difficult to operated with the app.
4 votes -
Increase Member Limit on Default Team
When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Quite annoying as I have to create another team to allow all users and now there is a "phantom" team of the first 15 members to join because I am not allowed to delete it.
1 vote -
Increase number of recipients to receive notifications on a message-only extension
It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these texts so that the appropriate account manager can handle the issue.
1 vote -
Queue's included in the Download User List File
Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
1 vote -
Switch link when suggesting someone responds via RingCentral app
When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is here: https://app.ringcentral.com/phone/sms . The link in the email notification cited above takes you to "Ring Central App Gallery". I'll trade you my kingdom for this streamlined simplicity ;p).....
4 votes -
Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.
Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
4 votes -
Disable accept queue call slide bar on some agents
customer just wants to disable accept call queue slide bar on a user by user basis.
17 votes -
Allow Use of any Number as Caller ID by Any User from Any Site
We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.
19 votes -
Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority
It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detailed here when trying to configure this: https://support.ringcentral.com/article/4455.html - I'd also checked with RC support who confirmed it is not possible to connect them up in this way.Currently if 211 or 311 is dialed from our account, it returns an "Invalid extension" response. It would be helpful if we could quick-dial these numbers, in my locality they are…
22 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
Links within Team Profile should be clickable, not text
Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
7 votes -
Native Active Directory Provisioning with Role Based Access
The request is for the ability to drive users Provisioning/ De-provisioning from AD. Additionally, they should be linked to Roles templates to determine which permissions users would have from the time they are added.
1 vote -
Show total number of voicemails on RingCentral App
Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can have is 200, it would be helpful to see at a glance, the total number of voicemails one has at all times.
1 vote
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