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  1. I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. The super super admin role should be movable from one extension to another

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. I recently imported via csv file about 300 "personal contacts" on my RingCentral account. On my Polycom phone, when these contacts call in, I see their names (like CallerID). However, when I search in my Directory under "Contact Directory", they do not show up. I would like a way to add contacts to my directory all at once (for instance, import them like I can on RingCentral). I know that I can add them manually one by one but this is highly inconvenient.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  5. I have 30 sites and I need different settings per site.

    18 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. The customer reported that users had received legitimate faxes labeled as Robocalls. He has been informed that adding their clients' phone numbers to "Trusted Numbers" is a way to ensure that they are not treated as robocalls. Since the customer has been receiving faxes from various clients, it would be extremely beneficial if the system could determine a way to distinguish a legitimate fax sender from a non-legitimate number.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. When you call a specific area code the caller id that will reflect will show the area code of the location

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Please stop forcing new taps / windows to open up when clicking links on the RC web site.From the main page, every time I click the login button a new tab / window is createdFrom the admin portal, I click the support link & a new tab is created. I then click the login button & another new tab is opened. Now I can input my login credentials, but the previous tab to the support page is totally unnecessaryDear admins. Please unmerge my idea.My merged idea "Please stop the pop-up madness" relates to the ringcentral.com and associated websites. It does…

    2 votes

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  9. Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.

    14 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  10. When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority

    1 vote

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  11. In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make changes to users on the Excel file and upload them to make the change.This is something that is needed especially for audit reasons to verify extension recording settings, permissions, Title Site, User hours. Please add an option to select additional fields so all account settings can be downloaded if needed.

    15 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.

    10 votes

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  13. I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.

    39 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  14. Scenario:
    A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
    A user group manager wants to see and download the call logs for all the users he manages

    Currently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot

    Change required: please allow the selection of multiple call queues or users in the filter of the call logs.

    9 votes

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  15. Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.

    5 votes

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  16. When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.

    5 votes

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  18. ...entral). We work with Shaw Communications. When we are calling customers, we are able to call into their VOIP system, go the correct way through the prompts, then a dial tone comes on the phone. At this point we dial the customers phone number and its SHAW that shows up on the Caller ID. We work for more than just Shaw, so would like to have this so our techs in the field with their own personal phones are able to do this with our Caller ID (Integrated Solutions) through Ring Central.But they wouldn't have their own number in Ring…

    1 vote

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  19. Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed (default would be like the option play message and disconnect

    1 vote

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  20. Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.

    8 votes

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