9346 results found
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@Mentions to show new in the same as chats
I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
1 vote -
Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"
I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.
1 vote -
Shortcut key to dial highlighted number on Windows
Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.
7 votes -
Option to bulk download or forward voicemail to an email address in admin portal
Currently, voicemails can be download or forwarded to an email address one by one.Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.
16 votes -
Permit notifications when app is focused (new RC mutes when app in focus)
Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.
9 votes -
Share files to WhatsApp
Please add a share option on that where the user can share his file from the RingCentral app to other applications i am using RingCentral for a long time but when i want to send a file from the RingCentral app to other applications like WhatsApp, so I have to download it first and then send it, this application has limited us only to our environment as compared to other applications.
3 votes -
Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule
Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
1 vote -
Get notifications in the app for texts and not just for messages and mentions.
should get notifications for text, not just through email.
3 votes -
Hide User listing in directory
Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory
34 votes -
Restrict SMS message attachments
It would be nice to be able to prevent people by a Role from sending attachments via SMS.
2 votes -
Caller ID when engaged on a call..
Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.
2 votes -
Disable/Enable 2-factor Authentication Anytime
As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which security setting on the network or computer is rejecting the code they receive via email. Not everyone knows how to turn off pop-up/adblockers on their browser or even turn off/on the security software on their pc, much less whitelist port 443 on their routers. Even if Support can assist to a certain…
2 votes -
reduce incoming photo compression from SMS
image resolution is significantly reduces when sent via sms to a ringcentral numberplease allow for full res photos to be texted to RC numbersYou're welcome. We have tried it as well here on our end. We tried to send images via our RingCentral app between us, and it shows here that the image quality reduces when received. It seems that this is normal behavior. We will try to give feedback to our engineers to take a look at it to fix it with our future updates. In the meantime, I would suggest that you can tell your clients to send…
2 votes -
Allow the original caller ID to be shown when a call is forwarded.
Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.
2 votes -
Options for Incoming Call Display
To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)
11 votes -
Allow super admins to change a user's pin without changing their password
The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
6 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out instructions here!
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Allow transfers directly to the dial by name directory
Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…
27 votes -
Ability to transfer recorded voicemails to a different extension within our company
It would be very useful to be able to send a recorded voicemail directly to another team member's voicemail within our organization right from the mobile app while retrieving the client's message.
2 votes -
RCV Scheduler Invite on Existing Email Thread
Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipients can see the link they are not able to see the other invite details right away like the dial-in number. This issue is not happening when scheduling a meeting using the RCM plugin in Outlook. When we use RCM plugin and schedule a meeting the invite is already on top of the email thread.
5 votes -
Automatically print fax from RC Unified App.
I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.
12 votes
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