12109 results found
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Blocking of chat messages
Manage a block list for chatting:Notification if you want to allow or accept a person's chat.
2 votes -
Ability to use a number for SMS only
Is it possible to designate a phone number in Ring Central that accepts text messages?
1 vote -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
3 votes -
BT Feature Request : changing the address on the home page of the admin portal
Feature Request : changing the address on the home page of the admin portal
Details : there is no option to change the address of the account on the home page located at the right hand side
Significance of the feature : able to change the address on the home page screen of the admin portal
Current behavior : not able to change the address
Brand : bt cloud phone8 votes -
Ability to select what user's can see as an outbound caller ID on their RC application
This is to prevent users to select other phone numbers as their outbound caller ID's.
9 votes -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
7 votes -
display company name instead of phone number when using sms
Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
20 votes -
Notify all users of received faxes thru desktop application
All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?
2 votes -
Syncing Pipedrive contacts to the RC app
Syncing Pipedrive contacts to the RC app
2 votes -
2 votes
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needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
Ignoring a call or sending a call to voicemail should not create a missed call notification
By definition the call shouldn't be considered as a missed call if a user actively interacted with it to either ignore it or send it to voicemail.
2 votes -
call queue showing complete report and status of the Users with Ignore call rpeort
call queue showing complete report and status of the Users with Ignore call rpeort
1 vote -
Creating a new Feature like an Interactive messaging Bot via SMS
It helps business owners in answering inquires and concerns via sms without human interaction.
1 vote -
Add ability to migrate account from single-level to multi-level IVR without losing account configuration
Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.
1 vote -
Add functionality for other headsets
My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every other program seems to function with these buttons on random headphones with out issue. Please fix this.
1 vote -
Ability to see CQ's and IVR's attached CQ's - in reverse
Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.
1 vote -
Allow patients to select option to continue communication in text
In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?
1 vote -
Copy or duplicate a custom rule
It would make sense to be able to duplicate a custom rule
4 votes
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