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  1. With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.

    1 vote

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  3. When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.

    11 votes

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    Planned  ·  5 comments  ·  Application  ·  Admin →
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  4. I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk advised they were not able to provide a solution.

    12 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not even have an administrator password, they must cancel out of the dialog. If the user does update, it frustrates our Desktop support organization ,as they are responsible to know the software configuration specifics of every institutional computer.For Windows, RC provides a non-updating version in a MSI for use by institutions. We recommend RC provide the same package option for Macintosh.If a non-updating version will not…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanently change their screen name, it would save them time!

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)

    1 vote

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  8. Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#

    15 votes

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  9. In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the local computer, or Google Drive which is not very commonly used in enterprise environments.Please restore the ablity to upload files from OneDrive.

    4 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  10. We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  11. We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me know if something becomes available!

    1 vote

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  13. We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.

    8 votes

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  14. Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. In order for French users to dial locally, users need to have the ability to dial internationally. This is not logical and could create a risk for News UK due to financial impact

    13 votes

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  16. Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.

    1 vote

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  17. EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.

    3 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  18. As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.htmlCalls to unassigned phone numbers will go to the admin extension by default.We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.

    6 votes

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  19. Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. We are global. With groups using Glip for notification, everyone in the group is notified for new postings. With a group in (Germany, France, Netherlands, India) the folks in the group receive notifications throughout the night, even when based in the US. It would be GREAT to have the ability to restrict sounds to hours based on your local time zone: eg No sound notificatiosn from 11:30 Pm to 6:30 AM etc. They could turn them off before going to bed and back on in the morning, but a set it and forget it would be a material improvement. Also…

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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