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9677 results found

  1. For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box

    3 votes

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  2. My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.

    3 votes

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  3. Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see

    3 votes

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  4. There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.

    1 vote

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  5. I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.

    98 votes

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  6. 11 votes

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  7. I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.

    3 votes

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  8. Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.

    4 votes

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  9. Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.

    4 votes

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  10. I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.

    10 votes

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  11. I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.

    16 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  12. It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.

    3 votes

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  13. Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered

    2 votes

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  15. It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. 2 ideas but related - On the Windows and web app it would be great for the ability to thread the messages (with my posts always appearing on the right). And also to pop a single thread out of a message stream to make it easier to follow. Even pop entire message stream so when have multiple running can easily monitor

    3 votes

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  17. The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.

    3 votes

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  18. We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.

    6 votes

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  19. We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.

    5 votes

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  20. Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number from a drop-down. These days it is very common for IVR prompts to say "Or remain on the line adn someone will help you." This is often necessary for ADA compliance.

    8 votes

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