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9342 results found

  1. We are only allowed 30 folders. We need to be able to get more

    8 votes

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  2. The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension.Alternative is to import contacts for each user manually.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. ...swer right now.. When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone starts ringing, 2) I press a button on the phone that enables one of four canned messages to go out (the phone stops ringing). 3) Using one of the four soft keys under the display I would choose which message would go out, such as "I'm tied up at…

    1 vote

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  6. The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks.There should also be an option to only display un finished task in the right hand panel

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are easier to access

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.

    5 votes

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  10. It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App.It can be done in the RC Meetings App but not the Unified RC Desktop App. Since the RC Desktop App is supposed to be the consolidated place to do everything I would think this should be added to it, especially if the separate apps are going to be phased out next year.

    18 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  11. This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile.EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see who has enabled it, versus going through each users profile to verify.we cannot turn off total access to "screening', greeting & hold music" because we do need users to block numbers, etc.in this scenario, we do believe it is something a few users have turned on accidently and through the admin portal we can disable…

    2 votes

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  12. Currently, when showing the active call it also shows to whom the person is talking or the phone number for the person, we would like a way to turn that off so that you can see they are on an active call but you can't see to whom they are talking.

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  13. It would be beneficial for most of the users in RingCentral.

    16 votes

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    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
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  14. Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.

    7 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

    16 votes

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  16. My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a details, then I would have to do that again in my contacts, but that would only be for me. If I want everyone else's contacts to be correct, I would have to export all of my contacts, and then import them for each user. That's a huge waste of time. The contacts…

    1 vote

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  17. https://ideas.ringcentral.com/ideas/CUSTCOM-I-755this is not what I requested at all. the functionality you described is what you can do FOR YOUR OWN NUMBER. As a super admin, you should have the ability to de-authorize app access FOR ANY USER IN THE ORG.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. We would like to have a custom voicemail notification subject

    2 votes

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  19. When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.

    3 votes

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  20. It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.

    1 vote

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