12110 results found
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Add the DID reports to monthly reports, Add information of devices and serial numbers of phone to analytics reports
To make it easier and more convenient than checking each devices or each information in admin portal
2 votes -
Ability to Create Button Speed Calls from RC WebGUI
On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, such as turning on forward for service calls to an after hours call center.
4 votes -
service portal visibility how many devices signed-in per extension
Submitting in behalf of a business. Customer wanted service portal visibility to know how many devices are actively signed in and other login details even if users are sharing the same extension or logins
1 vote -
Add messaging to Chrome add-on
We have just discovered the RingCentral add-on for Chrome and see that weare able to call and text directly through there. We are wondering ifmessaging functionality (like the existing messaging platform through theRingCentral app) will be added in the future - we would love to be able totrim down the number of apps we use. Please let me know if there is a planto implement this.
1 vote -
vm assigned to specific member selections
We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which need to be assigned to specific members for reaching back out to customers. i have attached a example from our last provider. we also attached the RC app to show where it would be best for this info to be located.
1 vote -
Paging device
Anyone that uses paging devices could benefit from this and need improvement. It is impractical to have to dial a lengthy paging number and not even have it stored in the directory. By not offering this ability in RingCentral, the users have to maintain a separate directory just for paging numbers. This is highly inefficient.
1 vote -
Alert when available
Create an option in RC app to alert you when a user becomes available.
19 votes -
Messaging data export in a more legible format
Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".
32 votes -
Transfer Voicemail Message to another extension
Sometimes callers leave messages that are for a different department or a different colleague. It would be helpful to have a button to transfer the voicemail message to a different extension.
12 votes -
See Callers in waiting
It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
3 votes -
Export contact list
I would like to be able to export or print my contact list as I move from my current company RingCentral account to another RingCentral account for a different non-profit.
5 votes -
Unsend and edit SMS
option to unsend or edit recent SMS, giving you the opportunity to fix a typo or pull back a message that you accidentally sent to the wrong person
1 vote -
It would be better if we have an option to send an automatic SMS text message to inbound callers when the manager is not available
If the customer is on vacation it would be better if there will be an automated text message for all of her clients reminding them that they will receive a callback.
1 vote -
Option to schedule the user invite email to be sent on a specific date.
I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get into training first thing on Monday.Unfortunately the existing options when creating an extension leave something to be desired here.If I send the invite immediately the same day, by Monday it has expired and our training staff end up asking for it to be resent. That's not smooth onboarding, and is also re-work.If I set credentials manually, I have…
9 votes -
Please add a transfer to vmail softkey.
It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.
6 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
67 votes -
I need the same multiple numbers assigned to multiple users answered on the app
We are a phone room. I would like to hire more agents. The phone numbers are given to our lead vendors to transfer consumers. I need multiple agents to be able to answer multiple calls from the same numbers
3 votes -
We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
2 votes -
RingCentral Phone for Alexa
Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
3 votes -
Limit login to ONLY certain phone numbers on the account (Such as the main company number).
After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com
1 vote
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