9185 results found
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Yealink T48S Expansion Module
It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ
2 votes -
Custom Rules - Include Name of Rule On Each Step/Screen
As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…
3 votes -
Would like to see the 411 published listin
I would like to see the published 411 listing without calling 411.
4 votes -
6 votes
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Installing a sound equaliser in BT's 'BT Cloud Work Phone' app, made by Ring Central
At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was on it's way. They were a little vague.
1 vote -
Putting RingCentral Phone Number into Private Status
We'd like to make number private so that no reporting, recording or analytics can be generated considering that calls are highly sensitive.
1 vote -
Make notifications for queue voicemail selectable
A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the team email address for notification.
4 votes -
Add option to disable send with "enter" or "return" key
Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the option to toggle this on/off based on preference as you can do on Skype messaging (see screenshot attached)
4 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now in app. See the below setting, accessible under Settings - Keyboard Shortcuts. -
Improve on the "Add Phone" Experience
On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you currently have available, and what will be used during this "transaction" -or- at the final step, show a $0 additional charge.
1 vote -
Being able to change the default extension
Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We would like the ability to change the default prefix, and it would be extra nice if it could be based off of Location code. IE US users are set to prefix 20XXXX, Canada is set to 30XXXX, etc.
1 vote -
how much SMS sent/received
We wish to know how much SMS sent/received in ours accounts
1 vote -
Copy and Paste multiple phone numbers at a time on "To: Field" for SMS
It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to users instead of copying and pasting the numbers 1 by 1, which is time consuming.
5 votes -
Forward button to Polycom phone connect with Call Queue
Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.
2 votes -
Call Queue Member Change Status Visibility on Portal and Analytics
Account type: RC Office
A brief description of the business : not discussed
A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…2 votes -
Consistency when Copying Call queue
When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After hours" and "Business Hours" copy across differentlyIn the Template Group, Both areas have "This call queue" selectedThe "Business hours" section copies over as expected as "This call queue." However the "After Hours" section does not, it copies it over as "Specific extension: Template call queue"This should copy over the same way in both areas. ("This call queue") This…
2 votes -
Allow BOTH First and Last name for Dial by Name directory
Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.
8 votes -
Accessing web portal with enabled Anti-virus and Firewall
Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.
2 votes -
Administration of SMS history when reassining extension
The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user.Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employeeMy goal is to have a mechanism by which to purge SMS history from an extension.The current settings require you to gain access to the existing account and sign-in as the end-user to delete message history. Disabling and re-enabling the Messaging does not purge the previous data unless it is manually deleted
4 votes -
Ringcentral should have a global push option where i can change all of the users settings at one time.
such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.
1 vote -
Allow an account to have lines on more than one pricing plan
We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be willing to pay the $100 per month for the 10 phones to be on the Premium plan but we are not willing to pay $1500 per month to put all the phones on the premium plan when we will only use the features on 10 phones.
1 vote
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