12743 results found
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To migrate all data from old number to the new number
To migrate all data from old number to the new number
3 votes -
Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
14 votes -
DND Status Available To Other Users
A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.
9 votes -
Backup Call log and call recording to external location.
Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
11 votes -
contact sync with desktop handset
It would be a very welcome feature add to have contacts sync with desktop handsets. Currently, when people call, I only see the phone number on the handset display. I have to run a search in my outlook contacts to see if the caller is known.My only options to solve this are to periodically export my entire contact list to a csv, then do a batch upload to my device (a Yealink T46S). Contacts should sync through the ringcentral app. Seems like it shouldn't be that hard. Can you make this happen?
3 votes -
Pin the left hand column on the display
"Pin" the left-hand column of my users on the phone display to always appear even when on an active call. Many times, I transfer calls to one of these users so it would be beneficial to just "touch" their name on the display verses having to dial their extension.
3 votes -
Enable Authentication thru SMS for RingCentral Login for All Accounts
Update method for the authentication logging in to RingCentral Account, include receiving authentication codes via SMS for accounts without SSO Login
7 votes -
Share computer audio through desktop app RC MVP
Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
9 votes -
set the number of times an IVR loops to less than 3
I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't always work from certain telephone carriers to RingCentral IVR. Selecting a menu option doesn't work in that case or maybe they are driving and can't press an option while driving. The default of 3 loops is TOO long to wait for our main IVR to loop through each time for 3…
19 votes -
Download inbound call using analytics on a group number
download inbound call using analytics on a group number
1 vote -
Relocate RECORD USER NAME
PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!
1 vote -
Require PIN for recordings outside of Admin Portal
Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
2 votes -
RC Phone red voicemail light to blink while monitoring another extension voicemail box
For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is forwarded to extension 2.So essentially if a voicemail box monitoring option for other extensions could be created which makes the light blink.
2 votes -
DND Reminders
I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I forget that DND is on when I return to my desk. It would be nice to have some additional DND reminder options such as:An indicator (i.e. a red dot, or a red line, etc.) on both of the Windows task bar icons (the pinned icon in the task tray and the icon in the notification…
5 votes -
Update CNAME for all Carries in US and Canada
Currently there are no automated way to update CNAME for carries in Canada or in US. This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam.Other issue is that caller id mainly in Canada and some carries in US doesnt show RC caller id and only shows the number not the CNAME
56 votes -
Roles by Department
Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
10 votes -
Test Idea / SSO for Google Workspace
SSO for Google Workspace
1 vote -
allow a notification for the conversation that is currently in view in the Ringcentral app
customer would still want to be notified of a new message even if the app is in the foreground and the conversation is currently in view, at the moment only notifications for other conversations as long as they are not in view sends notifications
1 vote -
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
1 vote -
Missed call notifications should sync between desk phone and apps
We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the phone. When a user's phone rings, their mobile or PC app also rings. If they pick up the phone on their desk phone, then the app on their mobile phone or PC shows a missed call. If they pick up the phone on their mobile phone or PC , then the desk phone shows a missed call…
5 votes
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