Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

9976 results found

  1. Real time call screening

    I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Allow call queues to work with members that have both a main extension and a hot desk phone

    Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Call Log for SMS

    We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please

    11 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

    When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. the country number by blind transfers should be shown at the receiver phone

    experiencing the "different country number showing at recipient end when transferring call by blind tranfers only

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Videos in Chat

    It‘s useful to share video files from the camera roll. In many cases a video transports more information compared to a photo. Additionally the recording of a video directly for the chat should be available. All big messengers offer such features.

    1 vote
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Allow RingCentral to view shared contacts on a GMail account

    If your employer has a list of contacts they use for a job and you want to have access to those same contacts Gmail allows you to "share" them between accounts so that any instant updates to the contact list will be shared between all that have access to it. This allows for a clean list of contacts for the employee and employer but RingCentral does not recognize this. This causes RingCentral to not stay updated with contacts while the rest of us are. It would be nice to allow all programs to see the same list of contacts

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Detailed Call Log; please add the ability to select multiple extensions.

    Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.

    15 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Add the recipient number to email notifications

    In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. I want to work our analog fax machine without using OBI or ATA

    This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps

    Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. All block numbers should be displayed in the Service Web.

    I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Missed Caller Banner Notification

    There needs to be a feature that a missed call can show as a banner notification like text message does.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Add ability to set language of the Ringcentral desktop/web app

    Currently even if the user set the language in the extension portal the app will display in another language

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  15. Out of Office Auto Response

    When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient

    4 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Remove user from Messaging without a RingCentral Extension

    Hello! How do I remove a user from Messaging that does not have an extension assigned to them?

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. "Your call is being recorded" message in different languages and selectable by user/group's needs.

    When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Add ability to view Google Calendar in RC App

    You can create a meeting in Google Calendar with the RC app but being able to use the RC app as the primary tool for collaboration would be great and viewing Google Calendar would be essential for this.

    7 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. HUD should display incoming number, not name

    The HUD used to display the incoming number. Now it just shows the user name.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Option to Automatically Forward Email to Group Chat

    I want to automatically forward email to RC group chat

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 438 440 442 … 498 499
  • Don't see your idea?