13029 results found
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Set numbers for unauthorized call forwarding
A feature to unauthorize a user to forward calls to a cell phone number
1 vote -
Block the ability to transfer calls to queues numbers
Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
1 vote -
trigger auto-call when voicemail is left by the caller
Be able to set/trigger auto-call when voicemail is left by the caller.
1 vote -
Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE
We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address. My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete…
5 votes -
Change display information for incoming calls
Customer needs a feature that he can identify if a call is coming from their main number or his direct line. was able to isolate and this is a feature request on mobile app for RingCentral
6 votes -
MVP: [messaging] "Self-Destructing Messaging" feature.
Chat history can be convenient, there are some conversations you don’t really want to save. This is where self-destructing messaging apps come into play. (e.g. snapchat). These apps automatically destruct messages when they are read or after a certain period of time, that you get to decide. The idea here is the ability to send a Glip message using a "Self-Destructing" send button. The Glip message would be auto deleted after x amount of time.
2 votes -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
2 votes -
Call barging
To allow multiple users at a time to barge on the call
2 votes -
Customize Email Recipient for Account Service Notification
Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
1 vote -
Enable leaving notes when creating a meeting schedule.
Enable leaving notes when creating a meeting schedule.
ability to see all the meeting schedules in the RingCentral application in one place.1 vote -
Is it possible to be on DND and receive internal calls only.
It ill allow user to communicate via calls internally.
1 vote -
Having a general automatically audio while I put caller on parked calls.
I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
1 vote -
Play an announcement before forwarding call to another extension
It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
3 votes -
allow "forward voicemail messages to email" in the app & mobile app, not just in the online account
https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_USThis is a very useful thing, but it's not available in the Ring Central app or on the phone app.
1 vote -
Disable domestic calling for digital lines
Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.
1 vote -
Caller ID info to appear in Custom Rule Do Not Disturb list
When editing the exception list for DND phone numbers in the Custom Rule call handling area, it would be helpful if the contact name appeared instead of just the phone number.
1 vote -
Add different Colors for presence status.
We have some colleagues who suffer from red-green color blindness, they have difficulty seeing if the dot in front of the username is red, green or grey. https://en.wikipedia.org/wiki/Congenital_red%E2%80%93green_color_blindnessMake it possilbe to change the colors if needed.
2 votes -
RingCentral App Active Logins (Security Risk)
As far as I can tell, changing the credentials of any user does not automatically log people out of their RingCentral App. This includes any active logins into their mobile app or home computers.At our business, we sign into our RC apps through Google. When we have to let people go, I'll have to change their credentials through Google Workspace.I didn't realize until today that none of our ex employees get prompted to login after getting kicked out. If I change their password or username or even the name on their extension, none of these will trigger a prompt to…
5 votes -
Pulse but for MVP call queues
RingCentral pulse, just like it is for RC CC, but brought into MVP.
1 vote -
Ability to program Page Only extensions (*84XXXX) on Cisco phone Line Keys
It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.
1 vote
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