9897 results found
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Expand Service Web<User Templates to include ability to manage templates for Shared Line Groups.
Currently, templates can only be created and applied to users. Shared Line Groups are used in retail scenarios and often require bulk updates.
1 vote -
Increase the fields "Job Title" and "Department" to 256 characters
This can be helpful when institutions have job titles and department names that are longer that 64 characters.
1 vote -
Billing Approvals
Request is for ability to assign billing approval limits within Roles, allowing Site Admins to add product/services to their site within the account up to a specified limit. If billing exceeds this limit, it gets escalated for approval by Super Admin.
1 vote -
Billing currency to be in INR (or other) currency
Some customers would like the ability to select a preferred billing currency.
1 vote -
Class of Service
Ability to allow international on a user basis on a UID. So, if 5 users on the UID need to make calls to Jamaica, the administrator can allow this on a user basis for the users to call that country while rest of the users can not. Today, a country is all or nothing on the UID.
1 vote -
Use a custom rule to direct call to specific number/IVR while in Single Level mode
This can currently only be done in multi level mode, but multi level mode restricts the ability to send calls to the main number to a specific person.
1 vote -
Ability to sort by "Msg" column under the "Users > Users With Extensions" table
Every other column in that table can be sorted except for the messages column
1 vote -
Page Numbers on top of service web pages when making changes
Add page numbers to the TOP of the service web pages when making changes to users, devices, numbers, etc. Additionally, once an object is clicked on and edited, consistently go back to where the admin originally was in the list of items they were changing. In other words, honor the page they were on and any filters that were set. This is an important feature to have for large accounts with thousands of numbers, users, and devices.
1 vote -
Save Filters On Phones & Devices page
When using filters on the Phones & Devices portion of Service Web, and the user clicks on the device they want to edit and save, when the user clicks the "back" button, the web page goes back to the proper Phones and Devices tab, but the filters end up being cleared. The admin then has to resubmit their filters, find what they are looking for next, etc. It's a lot of time and work when making a lot of device changes.
1 vote -
Adding New Int'l Site
Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.
1 vote -
Messages and Notifications User Permissions
Currently there is a Permission in custom roles to restrict a user from accessing Messages & Notifications settings from SW but this permission is too restrictive when disabled for a user. There are certain things a user should be allowed to do and somethings not allowed. The ask is for more granular control of the different sections within each category (messages versus notifications). For example, allow a user to see all of the settings, but don't allow them to change the email address where notifications and voicemail to email are sent. Or don't allow them to turn on notifications via…
1 vote -
Mobile APP status via Service Web
The request is to be able to see if RC App mobile is online via service web. Currently, all of the mobile devices say offline.
1 vote -
Configure which Lines in a Shared Line Group can receive calls AND make calls
For example, out of the provisioned 6 lines, lines 1-5 are configured for both inbound and outbound calls. Then Line 6 is configured for outbound only. This would help Healthcare customers ensure that someone is always able to dial 911.
1 vote -
Ability to edit Glip note at same time as navigating round Glip
I use notes a lot in my teams to capture actions, plans etc. It would be great if I could pop out the notes editor so I can continue to pull in content from Glip into that note.
2 votes -
Bring back Team Events!!
this is much helpful in our line or work. I work for a call center and team events help us especially when keeping track of appointment and vacation time.
1 vote -
Add new event
GLIP had a feature that allowed us to create Events - this is how our team tracked who was in the office or PTO or WFH
3 votes -
Notes on left nav panel and better organized in folders
I often takes quick notes, and current way doing it is inconvenient. I have to either post a message to my self, or enter my own conversation and create a note there.It would be great if I can easily create and manage my notes from left nav panel, and notes can be organized into folders. Of course it can be shared to others instantly.
2 votes -
A central place to see all tasks
It's not easy to know that you may miss a task unless you are constantly looking at the team that task is in. Having a centralized place for all tasks would make sure things didn't get missed.
1 vote -
Ability to minimize notes to Jupiter main screen
In the current RingCentral App, there is the ability to open a note and then minimize it. Would like this feature available in Jupiter. I use this feature to copy and paste notes from the previous meeting and into a new note for the current meeting.
2 votes -
Sort tasks by status
Today, I look at tasks in a group assigned to team members, but I receive the full list of 10's of tasks. I'd like to see a search parameter to filter only on "uncompleted" , "in progress" , "blocked" or a mix.
1 vote
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