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10089 results found

  1. Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"

    Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  2. Add Custom Roles to Standard Subscription Tier

    Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.

    1 vote
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  3. Allow for both selected and fillable fields for status to be visable in the Bridge OC

    Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.

    1 vote
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  4. Add 2 minutes option to after queue call work time.

    Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  5. Add multi-language to Dial by Name, site specific

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Recording Script Entry Box for Prompts

    In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.

    The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Download User List should include Caller ID by phone

    Request is for the User List to also include Caller ID

    3 votes
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  9. No additional prompt for account info if signed in using SSO

    SSO should not prompt for email/account info RC apps after sign in using SSO.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Limit emails from RingCentral to "all users"

    Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Mobile Directory Filter

    On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.

    1 vote
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  12. Option to change the default number of rings when users login to HotDesk

    When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  13. Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

    My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  14. Fax contingent recipient

    If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  15. Better integration with Mac OS build-in calendar and contacts

    We need better integration between Mac OSX and RC App. There should be integration between the Mac OS calendar/team events and contacts (as there is in the mobile app).

    5 votes
    Future Consideration  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  16. Add BYOC numbers as Unassigned Users

    The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Changes to Extension List/Report

    Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. "Ring additional extensions" for Share Line Group

    Option to ring other devices that just the Shared Line Group phones. In the event the call was picked up on one of the "other phones," the call would no longer be visible on the SLG.

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Remove the RingCentral app page at end of activation wizard

    The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Add Thailand for Global Office Supported countries

    Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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