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'Auto-DND when attending a Teams meeting' has been merged into this idea

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Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.

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  • Anna commented  ·   ·  Report

    I'd like to upvote opening this thread back up for development.

  • Dan Mark Cabato commented  ·   ·  Report

    RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

  • Lee commented  ·   ·  Report

    This should set the user's extension to Do Not Disturb for normal Calendar meetings, not just Ring Central Video meetings. It should set the user's extension to Do not Disturb, so that it blocks calls to the softphone app as well as the desk phone when the user is in a meeting.

  • Kevin commented  ·   ·  Report

    This is still not functioning as it should per the request.

  • Angela commented  ·   ·  Report

    657780051 UID: Thanks Angela, now I'm noticing this issue has been ongoing since 2016, and it seems the recommended course is going to the ideas forum and writing there. But that's a bit discouraging given others have been voicing this concern for 8 years and it hasn't been addressed. It's really disappointing because our company was told that Ring Central would help with some of these issues, that when our team is 'busy' or 'do not disturb' we wouldn't be disturbed with phone calls - thus our major reason for switching. Was it an intentional lie? Or do you have a sense of when the issue might be addressed?

  • Peter commented  ·   ·  Report

    Hi JessicaThanks for that information but it is not quite what I am after. I should have been more specific, sorry. What I am looking for an option to set so any incoming calls received, whilst the user is already on a call, divert straight to voicemail avoiding the wait time, ring number etc.With the current setting you mention having the notification pop up on screen can be just as annoying as the ringing.ThanksPeter

  • Paul commented  ·   ·  Report

    @Jessica Hernandez - is this going to be implemented for general calendar events at any point? Some folks are invited to Teams or WebEx or simply are in a physical meeting and it's really .... "2012" to have to change the app to Do Not Disturb manually every time a calendar event is happening.

  • Peter commented  ·   ·  Report

    Great idea works fine. Need the same on voice calls as having an incoming call ringing away while you're on an active call is annoying.

  • Joscha commented  ·   ·  Report

    Initial request is clear and very necessary - the solution however is completely stupid and has nothing to do with the request.Please do not link other ideas with low vote numbers and re-open this intitial request - which is not solved.Thanks

  • Paul commented  ·   ·  Report

    @ADMIN RESPONSE the "implemented" solution is not what the other 'merged' idea was.We want to be able to have any synced Outlook / Google / etc Calendar Event ALSO change DND. It's not unreasonable at all.This being resolved to simply have the description of 'RC Meetings' is not the same as the original request.Please un-resolve this to address the merged idea.https://ideas.ringcentral.com/ideas/CUSTCOM-I-3357

  • Alex commented  ·   ·  Report

    The "solution" has ignored the initial request - for when a user is busy in the OUTLOOK CALENDAR. NOTE - This idea is merged. When using, Teams, Skype, RC, or any type of in-person meeting, not having your phone ring is an important concept. With Outlook integration, having a unified 'BUSY' presence with the option to have an automatic DND is actually not an unreasonable ask. Please flag this idea as still unresolved, or unmerge the other related suggestions.

  • Jonathan commented  ·   ·  Report

    All of this support and the RC team still hasn't gotten to this? C'mon now.

  • Certificates commented  ·   ·  Report

    If using the Ring Central and MS Teams integration, there should be a way for the statuses to match without having to change both of them to DND for example.

  • Shawn commented  ·   ·  Report

    Seems like an easy fix, there should be an option that "Busy" also mean "DND" that way if you have something on your calendar (meeting, in the office or an appointment outside the office) your extension will not ring.

  • Marshall commented  ·   ·  Report

    While you are at it, It would be extremely helpful if the Microsoft Status and the RingCentral status could match all of the time. Not just when in a scheduled meeting, but impromptu Teams calls too. I'm on a RingCentral call and someone calls me on Microsoft Teams and vice versa.

  • David commented  ·   ·  Report

    PLEASE add this feature! Seems so easy to implement, yet so critical to doing business undistracted.

  • Tim commented  ·   ·  Report

    Yes, yes, yes! I was just in a zoom meeting and 3 calls came in in 5 minutes. I never actively thought about how there's no Auto-DND but this needs to be a feature!

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