Critical KPI for our business. Without it I can't assess how to best help my employees carry the work volume nor can I use it as a variable to track burnout. We need this ASAP.

Text analytics - Must have.

Very important! We need SMS reporting same like the calls. Please consider ASAP! Thank you!

Yes please! Need to see inbound and outbound text messages with same analytics as calls. Unique texts (to one number and the number of texts back and forth from inbound outbound standpoint), new number texts (indicating a number that isn't saved in our system), and times people text can help with our staffing and communication workflows. Any ideas when this will be implemented? Help please.

All the good features that made us switch providers are still in development. When will this feature be implemented?

Shocking everything takes so long to implement

SMS being a hot-button item these days, it would be helpful if there was an option so that we can determine who in our company is using the feature. At this time only log files are available for SMS.

Yes, this is critical for us as well. We use SMS to communicate with our customers just as we use phone calls.

Needed, for sure!

Wow, this was first reported over 3 years ago and still hasn't been completed. Ring Central, what's up? Why is this not available. Our students use SMS to communicate with our patients and seeing the analytics is critical to track usage. Please let us know an ETA.

This is crucial! Ring central will get left behind with ever evolving technology and consumer behavior.

Yes please, all the analytics are great in the new page, were just missing SMS info. Total/totals by user etc. Just like the calls but with the sms/text would be great.

I'll add to the voices who are asking for SMS to be added to Analytics reports, such as Adoption and Usage.
We have Message, Video and Phone.
Please add SMS.

Due to lawsuits and disputes, our legal team needs to be able to access reports on the historical text message conversations from users who are using the RingCentral app to send/receive messages even if the end-user deletes the historical conversations from the local app.

We absolutely need to be able to see a report and analytics around SMS in our team. In today's day and age how is this not already available!??

SMS is a critical part of account management and marketing, ridiculous it's not released yet

PLEASE make this available asap! Exactly how analytics are available for calls, should be same for SMS

We'd like to be able to track SMS texts sent and received in Business Analytics in additional to phone calls.

We need to be able to track our team's usage and numbers for KPI.

Customer wants to have a view under Analytics reports for SMS logs. So they can check who among their users sends the most number of SMS. Its difficult to check it in the Admin Portal SMS log one by one as per the customer.

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.

In healthcare we have extensions that are message only, we want clients/patients to leave messages that can be checked on by multiple providers but still want a way to check the total number of messages left from a reporting perspective and according to support this is not yet possible but would be very valuable going forward.