Settings and activity

243 results found

1. Allow multiple people to call monitor at the same time

   67 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 21, 2024

2. Need Reports Greater than 6 months, Need one year

   53 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 21, 2024

3. Restore deleted fax messages

   22 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 20, 2024

4. Ability to assign caller id names to call queue numbers

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 9, 2024

5. Send Fax to multiple extension/recipient

   83 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 9, 2024

6. Automatically enable 911 location services for any new user or device.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 6, 2024

7. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   154 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 3, 2024

8. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Oct 21, 2024

9. Have the capability to receive paging from RingCentral App.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 21, 2024

10. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 21, 2024

11. Limit Access to Call Recordings

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 11, 2024

12. Allow Blocking Outbound Calls by Number

    179 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 9, 2024

13. US Calling - Default Area Code added

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 4, 2024

14. Performance report for more accurate total number of calls

    9 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 1, 2024

15. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    322 votes

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    Planned  ·  102 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 1, 2024

16. call back function in call queues for long waiting callers

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 27, 2024

17. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Mark supported this idea  ·  Sep 27, 2024

18. Create a single task for queue calls | RingCentral for Salesforce

    7 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 26, 2024

19. Salesforce integration call pop up screen to appear even when salesforce is minimised.

    5 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 25, 2024

20. Voicemail notification showing the name on the contacts

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 18, 2024