Settings and activity

148 results found

1. Disable "AI is taking notes" when on call

   170 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Maria Lorenza supported this idea  ·  Nov 18, 2024

2. Allowing phone numbers to have option to change geographical location for outbound call

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Nov 8, 2024

3. AI Transcription summary for meetings

   14 votes

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   3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 30, 2024

4. Call should not be detected as missed if it was answered elsewhere

   65 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 21, 2024

5. Increase Received Faxes Limit for more than 200

   32 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 18, 2024

6. Multiple recipient for faxes and SMS

   253 votes

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   Under Review  ·  42 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 17, 2024

7. allow reliable delivery of notifications via Verizon SMS

   31 votes

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   New  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 7, 2024

8. Multiple RingCentral Profiles, Simultaneously Logged In

   401 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating your interest in testing and our Product team will follow up directly with you to coordinate and configure the Beta testing details and set up. Thank you! Hi everyone, this is currently on the roadmap for Q3 2023. We will keep you updated once more specific timelines are available!Our product management team is asking for your feedback! Please comment with:What is your expectation for how the feature will work ?What is a must have piece of that vs. nice to have ?

   We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… more
   Maria Lorenza supported this idea  ·  Sep 26, 2024

9. toggle between 2 or more separate accounts in RC App and in the Admin portal

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 26, 2024

10. Voicemail to Text To Have Better Accuracy

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 26, 2024

11. Outbound Calls Tagged as Robocall | RingCentral

    104 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 25, 2024

12. Having 1 Desk Phone with Multiple Digital Line

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 20, 2024

13. Internal Caller ID

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 19, 2024

14. Receive OTP from websites

    214 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 19, 2024

15. Call Me feature should be available prior to meeting start

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 11, 2024

16. Increase the number of callers allowed in queue to 50 callers

    11 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 11, 2024

17. Auto reply that number is disabled for SMS

    39 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live as of 7/10/2025-- additional details have been added to the failure message.

    Maria Lorenza supported this idea  ·  Sep 11, 2024

18. Ability to retrieve deleted calls

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 9, 2024

19. Choose a specific user for call recording announcement

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Sep 4, 2024

20. Ability to create sms group name

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Maria Lorenza shared this idea  ·  Sep 4, 2024