← RingCentral Ideas

Settings and activity

114 results found

  1. Increase the number of attempts a fax has to succeed.

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  2. Ability to customize password for Poly phones without reverting it to the default.

    7 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  4. ability to add different email to send the 2 factor authentication code

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  5. Ability to download or view SMS transcripts

    34 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  6. Extend the duration of on demand call recording and automatic call recording in server.

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  7. Desk phone caller ID

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  8. use RingCentral to call in to a MS Teams presentation

    5 votes
    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  9. Disable Call Monitoring Notification

    15 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  10. Retain the main number as SMS outbound caller id.

    34 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  11. block spam / special numbers from sending me an MMS or SMS

    25 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  12. Identify that a Call Has Been Forwarded to Recipient

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  13. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  14. Put Total/Count of Contacts on Desktop App

    3 votes
    1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  15. Analytics filter

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  16. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  17. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  18. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Maria Lorenza supported this idea  · 

  19. Listen to voicemail last in, first out

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  20. Ability to customize Record User name over the phone

    1 vote
    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Maria Lorenza shared this idea  · 
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