Settings and activity
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196 votes
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11 votes
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39 votes
This is now live as of 7/10/2025-- additional details have been added to the failure message.
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30 votes
Maria Lorenza
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6 votes
Maria Lorenza
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10 votes
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111 votes
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24 votes
Maria Lorenza
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8 votes
Maria Lorenza
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74 votes
https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
Maria Lorenza
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6 votes
Maria Lorenza
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15 votes
Maria Lorenza
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49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
Maria Lorenza
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10 votes
Maria Lorenza
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2 votes
Maria Lorenza
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6 votes
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140 votes
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18 votes
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3 votes
Maria Lorenza
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