Settings and activity

17 results found

1. Wrap Time / After Contact Work

   60 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Oct 24, 2025

2. Need ability to increase Monitoring Group limit of 100

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Oct 21, 2025

3. Ability to cancel or extend after call wrap

   66 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Oct 17, 2025

4. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Sep 5, 2025

5. Cost Centers built in RCX

   37 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Aug 29, 2025

6. Analytics

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Jul 14, 2025

7. Performance report align with user call logs

   91 votes

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   New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Jul 11, 2025

8. Archiver Bulk upload messages, fax and voicemail.

   7 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Jul 10, 2025

9. Device Orders should be searchable by extension/device.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  May 14, 2025

10. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Nicole supported this idea  ·  May 13, 2025

11. Call Display visible when calls are transferred from Reception

    23 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  May 13, 2025

12. Group > Call Queues > Overflow Group - Ring Simultaneously

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    25 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Nov 27, 2024

13. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    
    

    Key benefits of this feature include:

    
    

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    
    

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Nicole supported this idea  ·  Aug 8, 2024

14. Run Reports for users synced in RingCentral And Microsoft Teams

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Jul 19, 2024

15. Set the default virtual background for all users in an organization

    29 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Jun 28, 2024

16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  May 14, 2024

17. "Love" reaction for video meetings

    2 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Nicole shared this idea  ·  Feb 12, 2024