Settings and activity

49 results found

1. Enable/Disable OnDemand Call Recording by user (not system wide)

   76 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Reduction of RC App-Cloud interface complexity

   97 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. MSFT 365 - Choose your default online meeting provider ( Add RCV as a option)

   5 votes

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   Under Review  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Delete…  ·  Admin →
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4. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   45 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Ability for agent to place conference call on hold

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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6. allow commas or pauses in forwarding number field, to be able to forward to a conference bridge.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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7. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

   19 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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8. Ability to Login/Logout from Call Queues on Desktop Phones

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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9. RingCentral for SalesForce: unique cti layout for sales, support etc

   10 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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10. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available as an additional drop down in the User Settings.

11. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

12. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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13. Provide RingCentral Service Status APIs

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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14. Send Fax to multiple extension/recipient

    80 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Aaron Cypher commented  ·  Aug 23, 2021  ·  Edit…  ·  Delete…

    Company fax mailboxes should have an option to address groups of individuals that care for faxes from a specific number. Currently company faxes can only be sent to one number or a distribution list. There is a work around using Call Queues but it too has its challenges

    Save Submitting...

15. MVP Custom Status's - Call Queues, HUD Visibility, Break States

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Add a Display name field to the Park Locations

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add Company number to Company Info/Auto Receptionist/Company Numbers settings

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Call Recordings Bug

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Drag and drop teams/people into folders

    39 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Limit emails from RingCentral to "all users"

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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