Settings and activity

51 results found

1. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

   45 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Option to disable all email notifications during customer implementation phase

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Enable/Disable OnDemand Call Recording by user (not system wide)

   83 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Separate Directories in Multi-Site Environment

   57 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Support for Azure & Windows 365 VDI environments

   25 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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6. Block File sharing

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Add FireFox support for RC Video

   27 votes

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   Implemented  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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8. Extend 'Mute All' and 'Remove Users' to all participants on RCV

   8 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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9. Improve annotations so they don't automatically disappear

   119 votes

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   18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

   Presenters can keep their annotations on screen until they choose to clear them, rather than having them fade automatically. Available in video meetings on the desktop app and on the browser. See Using annotations in a meeting.

   
   

10. Manage Branding - customize url, logos, backgrounds, watermarks in Meetings, Invitations

    36 votes

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    5 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    The branding controls requested here were part of the legacy RingCentral Meetings (RCM) webinar offering, which has since been retired. The capability now lives in our current product, RingCentral Webinar, where a host can customize the registration page — color theme, logo, and banner image — to match their brand. See Configuring RingCentral Webinar registration branding.

    
    

11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    231 votes

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

12. Call forwarding in RingCentral for Chrome plugin

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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13. Call Interception or HUD in RC for Google Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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14. Manual Pause and Resume - RingCentral App

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Ability to Login/Logout from Call Queues on Desktop Phones

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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17. Create threads from messages

    147 votes

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    14 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!

18. International SMS

    47 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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19. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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20. Forced account codes for outbound dialing

    35 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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