Settings and activity

138 results found

1. Option to Delete any Team message by admin on the RC mobile app

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 5, 2024

2. Admin Role-Managing Private and Public Teams

   14 votes

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   2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 5, 2024

3. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Ryan supported this idea  ·  Aug 20, 2024

4. Round Robin in randomized order

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 19, 2024

5. Block 5 Digit Number or not Full Phone number

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 14, 2024

6. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

   15 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 9, 2024

7. Performance report refresh rate

   • 

   11 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 6, 2024

8. Filter by Scorecard completed

   10 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   Look for "Scorecard completed" filter in "All Filters" on the Calls page

   Ryan supported this idea  ·  Jul 26, 2024

9. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Ryan supported this idea  ·  Jul 22, 2024

10. Call queue member can accept multiple calls

    12 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 22, 2024

11. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is now available in your account.

    
    

    Head over to Admin Settings - Integrations - REX - Manage Integration

    
    

    There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

    Ryan supported this idea  ·  Jul 19, 2024

12. Multiple recipient for faxes and SMS

    258 votes

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    Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 11, 2024

13. Assign SMS bundles

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 4, 2024

14. Auto Text Replies After Hours

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 1, 2024

15. Record/Archive All SMS Messages

    47 votes

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    Future Consideration  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jun 12, 2024

16. Feature to remove the press 1 option on call queue calls

    34 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jun 7, 2024

17. block incoming caller ID

    46 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jun 7, 2024

18. Automatic Fax forwarding to a number

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 22, 2024

19. All extension must have the option to see the text message sent to company main number

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 21, 2024

20. Administrator be able to see all users text messages

    60 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 21, 2024