Settings and activity

41 results found

1. Integrate local Mac Contacts within the app (like RingCentral Phone does)

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Oct 23, 2025

2. Shared contacts

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Oct 23, 2025

3. Do not disconnect all callers when organizer leaves conference call

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sherwin commented  ·  Oct 21, 2025  ·  Edit…  ·  Delete…

   As the call recipient, the ability to leave the merged call without ending the call for the other participants is essential

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   Sherwin supported this idea  ·  Oct 21, 2025

4. Option to disable/remove the verbiage such as OPT-OUT from MMS

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Sep 19, 2025

5. QR and/or Barcode on Fax cover page and header

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Dec 30, 2024

6. Free call transcription for more than 30 minutes.

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Sherwin shared this idea  ·  Dec 30, 2024

7. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   Sherwin supported this idea  ·  Dec 10, 2024

8. Restore deleted text messages

   73 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Dec 2, 2024

9. Multiple recipient for faxes and SMS

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   Under Review  ·  36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherwin supported this idea  ·  Nov 27, 2024

10. Stratify First-time Callers from Repeat Callers

    7 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Nov 22, 2024

11. Read notification for RingCentral messages

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    61 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    Sherwin supported this idea  ·  Nov 13, 2024

12. Seen Messages in RC app

    23 votes

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    8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Nov 12, 2024

13. Read Receipts

    10 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Nov 12, 2024

14. SMS usage of main RC number to be available for all users

    63 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Oct 24, 2024

15. Performance Report - Date and Time Filter

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Oct 8, 2024

16. Custom Answering Rule: Add Recurring Events for Holidays

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Sep 19, 2024

17. Apply Custom Rule to "extension "

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Aug 21, 2024

18. Shared SMS were multiple users can receive and send SMS on specific number

    1,242 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Sherwin supported this idea  ·  Aug 21, 2024

19. Call forwarding in mobile app

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sherwin commented  ·  Jul 29, 2024  ·  Edit…  ·  Delete…

    This feature is a must-have for the mobile application as well. Currently, when using the desktop version, there is the "more" option which allows us to choose to forward or reply to an incoming call instead of merely answering the call or forwarding it to voicemail.

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    Sherwin supported this idea  ·  Jul 29, 2024

20. Rotating Custom Audio for Hold and Connecting Calls

    28 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherwin supported this idea  ·  Jul 19, 2024