Settings and activity
150 results found
-
21 votes
Aliyah
supported this idea
·
Aliyah
shared this idea
·
-
5 votesAliyah
supported this idea
·
An error occurred while saving the comment -
19 votesAliyah
supported this idea
·
Aliyah
shared this idea
·
-
225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Aliyah
supported this idea
·
An error occurred while saving the comment Aliyah
commented
Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.
-
20 votes
-
30 votes
-
3 votes
-
5 votes
-
9 votes
-
15 votes
-
14 votes
-
219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
An error occurred while saving the comment Aliyah
commented
It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.
-
19 votes
-
38 votes
-
15 votes
-
3 votes
-
2 votes
-
69 votes
-
46 votes
-
2 votes
The customer has reported that after toggling the switch for the new layout on the RC App, it does not show the timestamp of the past call logs, only the date. Compared to the previous layout, which shows the timestamp for all logs.