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252 results found

  1. Automated Call for Downtime

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca supported this idea  · 

  2. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  3. Add ability to allow a user to view another user's text message

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca supported this idea  · 

  4. run user status report

    56 votes

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    Under Review  ·  13 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca supported this idea  · 

  5. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Bianca supported this idea  · 

  6. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca supported this idea  · 

  7. Receive OTP from websites

    237 votes

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    Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca supported this idea  · 

  8. Forward faxes to a external number

    32 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  9. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Bianca supported this idea  · 

  10. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Admin →
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    Bianca supported this idea  · 

  11. Outbound Caller ID Name on Call Queue

    23 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca supported this idea  · 

  12. RC Fax account forwarding to external fax number

    36 votes

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    3 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Bianca supported this idea  · 

  13. Ability to turn off the voicemail feature for the whole account

    10 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca supported this idea  · 

  14. Include Cisco ATA 191 for Multi-Devices

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Bianca supported this idea  · 

  15. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    224 votes

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    Planned  ·  47 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  16. Archiver for Performance reports and increase data retention to more than 6 months

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  17. Export message data in a readable format like a conversation in the app

    38 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  18. Visibility of missed calls from call queue on the RingCentral app

    67 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  19. Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Bianca supported this idea  · 

  20. Independent login/logout for desk phone and RC app for call queue members.

    6 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca supported this idea  · 
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