Settings and activity

200 results found

1. RingCentral University

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 24, 2025

2. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

   9 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 24, 2025

3. Super Admin to access other user extensions access

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 18, 2025

4. Auto Log Off an Agent feature

   7 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 18, 2025

5. Spam Risk Caller ID to be removed

   79 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 17, 2025

6. Dial-by-Name customization

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 17, 2025

7. Express Link to work with email filters

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 16, 2025

8. 2 way presence sync on NICE InContact and Engage Digital platforms

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 9, 2025

9. SMS Text notification ATT

   18 votes

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   New  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 9, 2025

10. message data export

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

11. Expansion Module Multi-page Presence

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

12. access and review video call recordings in Analytics

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

13. Click to dial to route to mobile app

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

14. Mobile app as endpoint of RingCX

    23 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

15. Call recording auto pause when sharing sensitive inform for PCI compliance

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

16. Quality of Service (QoS) Portal for RingCX Calls

    46 votes

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    New  ·  8 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jun 30, 2025

17. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 24, 2025

18. Allow agents to block number in RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 23, 2025

19. Allow public URL shorteners to be used with SMS/MMS messages.

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 17, 2025

20. Spam and Robo Calls

    54 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 12, 2025