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← RingCentral Ideas

Settings and activity

275 results found

  1. blocked outbound caller ID being tagged as spam

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  2. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  3. Add resend button to fax process

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  4. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Janice supported this idea  · 

  5. Deailed Call log in RingEX for Transferred Calls from Contact Center

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  6. Longest Idle Call Queue Fix

    71 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  7. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    54 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice supported this idea  · 

  8. Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Janice supported this idea  · 

  9. Post call status to remain the same as the pre-call status for the agents/supervisors

    13 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice supported this idea  · 

  10. Backup

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  11. Retrieve SMS content for a deleted user

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Janice supported this idea  · 

  12. Download Call Log for a Site Manager Assigned to a Custom Role

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Janice supported this idea  · 

  13. Set up Microsoft dynamics 365 to RingCentral mobile app

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Janice supported this idea  · 

  14. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice supported this idea  · 

  15. Looking to arrange HUD by Dept/group

    102 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Janice supported this idea  · 

  16. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Janice supported this idea  · 

  17. Ability to Initiate Conference Calls from the RingCentral App to a MAX Agent

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Admin →
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    Janice shared this idea  · 

  18. Improvement for Pausing and Stopping Automatic Call Recordings

    57 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Automatic Emergency Response Locations for limited extensions

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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