Settings and activity

225 results found

1. Switch Extension Feature

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 18, 2025

2. Allow RingCentral App to Place RingCX Calls on Hold

   6 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice commented  ·  Sep 17, 2025  ·  Edit…  ·  Delete…

   We’re seeing the same behavior on RingCX Web as well, unless the call is muted.

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   Janice supported this idea  ·  Sep 17, 2025

3. Option to add External Number into the Call Queues (Group) as Primary Members

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 17, 2025

4. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 17, 2025

5. Automatic text reply when called is missed

   23 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 16, 2025

6. Access RingCX Voicemails in the RingCentral Chrome Extension

   6 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 11, 2025

7. RingCX IVR press path report

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 10, 2025

8. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 5, 2025

9. Automated Blind Transfer Rule in Studio Script

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 4, 2025

10. To show all numbers in Analytics

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Sep 4, 2025

11. Ability to export international calling list from the Admin Portal

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 4, 2025

12. Grant RingCX customers access to enable/disable countries for international calling.

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 28, 2025

13. Simplify login for SSO/enterprise users

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 21, 2025

14. RingSense License Reassignment

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    
    

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    
    

    
    

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    
    

    Janice shared this idea  ·  Aug 18, 2025

15. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Aug 15, 2025

16. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 15, 2025

17. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 15, 2025

18. Local bucket/connect based RingCX analytics report

    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 12, 2025

19. Stop others from spoofing our number

    55 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 8, 2025

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,351 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Janice supported this idea  ·  Aug 5, 2025