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Settings and activity

231 results found

  1. Custom Agent State

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice shared this idea  · 

  2. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    19 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice supported this idea  · 

  3. Call waiting audio option in Admin portal settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  4. Spam Risk Caller ID to be removed

    110 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice commented  · 

    Please also remove the flag from the numbers that indicates they are telemarketers.

    Janice supported this idea  · 

  5. RingCX Voice Queue Call Distribution

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Janice supported this idea  · 

  6. Performance report refresh rate

    9 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Janice supported this idea  · 

  7. Switch Extension Feature

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  8. Allow RingCentral App to Place RingCX Calls on Hold

    6 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice commented  · 

    We’re seeing the same behavior on RingCX Web as well, unless the call is muted.

    Janice supported this idea  · 

  9. Option to add External Number into the Call Queues (Group) as Primary Members

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Janice supported this idea  · 

  10. To Have Start and End Time Attributes in RingCX for Salesforce

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Janice shared this idea  · 

  11. Automatic text reply when called is missed

    23 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  12. Access RingCX Voicemails in the RingCentral Chrome Extension

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Janice shared this idea  · 

  13. RingCX IVR press path report

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Janice supported this idea  · 

  14. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice shared this idea  · 

  15. Automated Blind Transfer Rule in Studio Script

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Janice supported this idea  · 

  16. To show all numbers in Analytics

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice shared this idea  · 

  17. Ability to export international calling list from the Admin Portal

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  18. Grant RingCX customers access to enable/disable countries for international calling.

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Janice supported this idea  · 

  19. Simplify login for SSO/enterprise users

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  20. RingSense License Reassignment

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.


    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.



    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US



    Janice shared this idea  · 
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