Settings and activity

161 results found

1. Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting

   3 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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2. Control Business Hours, After Hours and/or Custom rules via hard phone

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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3. Sync RC status with Microsoft Office (Teams/Outlook)

   123 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

   GA in 2H 2023. 

   
   

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

4. Ability to remove/hide users from the directory/contact list

   62 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Video Screen Share and Recordings are VERY blurry on high resolution screens

   17 votes

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   Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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6. Tiered Dispositions

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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7. Please add an optional setting to automatically forward all calls when on a call or video.

   77 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. HUD pop out window on RingCentral app

   143 votes

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   Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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9. MVP Custom Status's - Call Queues, HUD Visibility, Break States

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Send Group Voicemails to a RingCentral Team

    84 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Status in search

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Save custom status

    71 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Remove access to turn off Queue calls

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

15. Enable a true DND presence sync

    169 votes

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    18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

16. Show Status in Dial pad

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. detect call status if meeting ends early

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Presence indication of users on Dial Pad on Desktop Application

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.