← RingCentral Ideas

Settings and activity

31 results found

  1. Allow 911 Alert Recipients to Listen to 911 Call

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Alex commented  · 

    I should add...If this feature were to be implemented, there are configuration options that would need to exist to do it safely. Specifically, this feature would need to allow admins to configure a separate list of people who can pick up these calls. It should not just automatically be the 911 notification list.

    Alex shared this idea  · 

  2. Multiple RingCentral Profiles, Simultaneously Logged In

    391 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  3. Adjust how missed calls are categorized for group calls

    474 votes
    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Audible Chat Notification

    7 votes
    Needs More Information  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Add an option to disable the 911 warning

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Enable ability to add call queues to templates for new users

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Analytics for Call Queue Manager

    8 votes
    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Call Queue - Disable Email Notification when User is Added to a queue

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Desk phone to ring first before app

    101 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Option to change Profile Picture to Default

    103 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Add a "Who's On Deck" widget to Live Reports

    21 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Support multiple new (file) attachments for CreatePost in Team Messaging REST API

    3 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  15. Send webhooks for Unified Presence events

    8 votes
    Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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  16. Glip/RCV need Breakout Rooms

    11 votes
    Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  17. Adding user's job title in RingCentral should Sync with Ring Central Desktop

    18 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. New RingCentral App - See Other Numbers When Searching for Someone

    14 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. macOS Universal Application - Apple Silicon M1

    35 votes
    Implemented  ·  27 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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