Settings and activity

56 results found

1. Use Company Main Number as caller ID for texting from all extension for all users.

   51 votes

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   New  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 18, 2025

2. Streaming Music / Message on Hold

   85 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 18, 2025

3. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

   64 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jan 2, 2025

4. Customize messaging notifications by time/day

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 18, 2025
   Kristen shared this idea  ·  Mar 2, 2022

5. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. All SMS from RC (including voicemail notifications) should be included in a log.

   7 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Allow Admins to Log in as any User

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. sound reminder that a call is on hold

   21 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Shared SMS were multiple users can receive and send SMS on specific number

   1,355 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

10. Ability for Queue managers to be notified when call is waiting

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Forwarding Voicemail to another user

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Download SMS via RC App.

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Remove "Press One" to Answer

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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15. New RingCentral - no date stamp for text messages from the day of

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    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!

16. Dashboard for calls in queue

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Add Public Holidays into the Call Queue Schedule

    64 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

19. Desktop App Text Messaging Export

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Allow multiple users to respond to the main number texts

    156 votes

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    Planned  ·  21 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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