Settings and activity

91 results found

1. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   165 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

2. Read notification for RingCentral messages

   190 votes

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   66 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded

   September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
   Kristen supported this idea  ·  Jun 25, 2026

3. Remove missed call from queue members if answered

   223 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

   Kristen supported this idea  ·  Jun 25, 2026

4. Multiple Voicemail Greetings

   231 votes

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   Future Consideration  ·  66 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

5. Multiple recipient for faxes and SMS

   261 votes

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   Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

6. SMS Shared inbox: Resolve feature

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

7. View SMS History of all users

   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

8. Add print button on the RingCentral App to print Voicemail or call transcript

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

9. Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.

   29 votes

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   New  ·  9 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

10. Persistent MMS (Attachment) Capability in Shared SMS Inbox

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    13 votes

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    New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

11. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

12. Disable Automatic Resolved Tagging & Retain Message History

    34 votes

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    New  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

13. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

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    35 votes

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    New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

14. Remove Automatic check on "Add opt-out message" when sending SMS

    70 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

15. Option to display original callers name on AI transcription during transferred call.

    128 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

16. Improve SMS Shared Inbox Visibility Across Assigned Users

    50 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

17. please add functionality in the Shared SMS in the RingCentral to send a group text

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

18. Creating a separate folder for clients you need to get back to or follow up with

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jan 22, 2026

19. All phone numbers are assigned to a single user to manage SMS.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jan 22, 2026

20. Download SMS logs with Customized Columns

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jan 22, 2026