Settings and activity

68 results found

1. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

   55 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Auto reply SMS to missed calls

   123 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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3. Remove missed call from queue members if answered

   207 votes

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

4. Configuring Dial-By-Name Directory Extensions at the Site Level

   62 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Allow handling of multiple Call Queue calls

   101 votes

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   21 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

6. SMS/Text Templates

   79 votes

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   47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

   
   

   Thank you! 

7. Set Users Status on their behalf

   64 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Holiday/Night Button

   78 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Give a reminder when calls are in Park

   72 votes

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   Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Desk Phone and Desktop application Sync

    86 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. New RingCentral - no date stamp for text messages from the day of

    111 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!

12. Delete bulk messages/Conversation in Unified App

    112 votes

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    51 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is on our 2025 Roadmap!

13. Looking to arrange HUD by Dept/group

    92 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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14. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Send Text to RingCentral Number through Email

    98 votes

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    Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Ability to **respond** to short code SMS messages.

    107 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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17. Separate ring for Desktop app and Mobile app

    178 votes

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    21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

18. Sync RC status with Microsoft Office (Teams/Outlook)

    119 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

    GA in 2H 2023. 

    
    

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

19. Enable a true DND presence sync

    161 votes

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    15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Coming June 2024!

20. Multiple Voicemail Greetings

    173 votes

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    Future Consideration  ·  43 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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