← RingCentral Ideas

Settings and activity

17 results found

  1. Enable MMS / RCS International - RCS / Domestic

    24 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Mike commented  · 

    Yes, please to RCS! Text messaging is a big part of communication with our company truck drivers. It's a frustrating experience to text over SMS from RingCenral. Now that Apple has given in to the RCS standard, VOIP providers need to join in to keep up with the times.

    Mike supported this idea  · 

  2. It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mike supported this idea  · 

  3. Sync RC status with Microsoft Office (Teams/Outlook)

    121 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  4. Shared SMS were multiple users can receive and send SMS on specific number

    722 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Mike commented  · 

    I got an email this morning with the contents of a text we received to a Call Queue I'm a member of. I can't believe it doesn't show up in my RingCentral app and I can't respond to the text from the call queue number.It would be great to have a group text thread for each Call Queue. That way the whole group can see if incoming texts have been responded to.

  5. Company Directory accessible on physical phones

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  6. Company Phonebook for all users from one single upload

    65 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  7. Call routing based on configurable number of days instead of specific date range(s)

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Enable syncing of contact/address book across all users

    123 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Shared Contact List with all users

    79 votes
    12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Access to a centralized Company Directory

    36 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Contacts- ALL

    49 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  12. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    54 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Admin import of contacts for users or whole company.

    52 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Create a default group of contacts for all users that admins can manage

    39 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Company-Wide Contact List

    80 votes
    Planned  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Ability to Forward Call to Another Extension

    13 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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