Settings and activity

22 results found

1. Enable MMS / RCS International - RCS / Domestic

   40 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 27, 2026
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   Mike commented  ·  Oct 11, 2024  ·  Edit…  ·  Delete…

   Yes, please to RCS! Text messaging is a big part of communication with our company truck drivers. It's a frustrating experience to text over SMS from RingCenral. Now that Apple has given in to the RCS standard, VOIP providers need to join in to keep up with the times.

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2. It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 27, 2026

3. RCS

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 27, 2026

4. Integration of RCS (Rich Communication Services) as a Communication Channel in RingCX

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   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 27, 2026

5. Rejected calls should not return on the same member on call queue

   28 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 7, 2026

6. Call History for Simultaneous Call Queues

   29 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 7, 2026

7. Advanced Scheduling of Call Queue changes

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Dec 4, 2025

8. Sync RC status with Microsoft Office (Teams/Outlook)

   123 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Senior Product Manager, Productivity, RingCentral) responded

   GA in 2H 2023. 

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

9. Shared SMS were multiple users can receive and send SMS on specific number

   1,444 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 27, 2026
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   Mike commented  ·  Jun 10, 2022  ·  Edit…  ·  Delete…

   I got an email this morning with the contents of a text we received to a Call Queue I'm a member of. I can't believe it doesn't show up in my RingCentral app and I can't respond to the text from the call queue number.It would be great to have a group text thread for each Call Queue. That way the whole group can see if incoming texts have been responded to.

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10. Company Directory accessible on physical phones

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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11. Company Phonebook for all users from one single upload

    72 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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12. Call routing based on configurable number of days instead of specific date range(s)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    58 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Contacts- ALL

    54 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Access to a centralized Company Directory

    37 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Admin import of contacts for users or whole company.

    56 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Create a default group of contacts for all users that admins can manage

    39 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Company-Wide Contact List

    89 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Contacts Syncing on the Glip App

    77 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Shared Contact List with all users

    91 votes

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    17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US