Settings and activity

15 results found

1. Sync RC status with Microsoft Office (Teams/Outlook)

   117 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

   GA in 2H 2023. 

   
   

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

2. Shared SMS were multiple users can receive and send SMS on specific number

   591 votes

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   115 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

   An error occurred while saving the comment
   Mike commented  ·  Jun 10, 2022  ·  Edit…  ·  Delete…

   I got an email this morning with the contents of a text we received to a Call Queue I'm a member of. I can't believe it doesn't show up in my RingCentral app and I can't respond to the text from the call queue number.It would be great to have a group text thread for each Call Queue. That way the whole group can see if incoming texts have been responded to.

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3. Company Directory accessible on physical phones

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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4. Company Phonebook for all users from one single upload

   61 votes

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   Planned  ·  6 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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5. Call routing based on configurable number of days instead of specific date range(s)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Contacts Syncing on the Glip App

   77 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Company-Wide Contact List

   68 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Create a default group of contacts for all users that admins can manage

   39 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Admin import of contacts for users or whole company.

   50 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    42 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Contacts- ALL

    43 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Access to a centralized Company Directory

    36 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Shared Contact List with all users

    71 votes

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    10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

14. Enable syncing of contact/address book across all users

    111 votes

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    21 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

15. Ability to Forward Call to Another Extension

    13 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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