Settings and activity

189 results found

1. How long has the member of a queue been 'Available'?

   34 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

2. Add account wide hold music option

   20 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

3. Export Call Queues with all Call Queue details - Reports Feature

   30 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

4. Feature Request: Show outgoing fax number for every user

   26 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 2, 2024

5. Restore deleted text messages

   92 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 1, 2024

6. Audit Trail Enhancements

   291 votes

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   76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Harvie supported this idea  ·  Apr 29, 2024

7. Receive OTP from websites

   237 votes

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   Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Apr 29, 2024

8. Export Company Contacts

   19 votes

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   4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Apr 22, 2024

9. Forward calls from user extension to company main number

   21 votes

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   6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Apr 9, 2024

10. robo calls call routing

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

11. BT Epos Integration

    21 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

12. Analytics regarding Text Messaging/SMS

    328 votes

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    44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Harvie supported this idea  ·  Apr 9, 2024

13. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    21 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie shared this idea  ·  Apr 9, 2024

14. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    31 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 8, 2024

15. Org-Wide SMS Number Block

    40 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 29, 2024

16. Option to file carrier ticket for outbound CNAM complaints

    36 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 29, 2024

17. Multiple recipient for faxes and SMS

    260 votes

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    Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 28, 2024

18. Mute incoming call notifications while currently on a call

    578 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Harvie supported this idea  ·  Mar 28, 2024

19. Bulk import and bulk change for IVRs and groups

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 28, 2024

20. Disable require password for Personal Meetings in the Admin Portal

    13 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 20, 2024