Settings and activity

194 results found

1. analytics retention policy

   71 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 7, 2024

2. Recordings - Please record in Stereo instead of Mono

   24 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 7, 2024

3. Fax Caller ID

   24 votes

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   4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

4. I would like to be able to see the total time a user is toggled on to accept calls

   74 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   685 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

6. How long has the member of a queue been 'Available'?

   35 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

7. Add account wide hold music option

   20 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

8. Export Call Queues with all Call Queue details - Reports Feature

   30 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

9. Feature Request: Show outgoing fax number for every user

   26 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 2, 2024

10. Restore deleted text messages

    95 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  May 1, 2024

11. Audit Trail Enhancements

    294 votes

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    78 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Harvie supported this idea  ·  Apr 29, 2024

12. Receive OTP from websites

    241 votes

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    Under Review  ·  55 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 29, 2024

13. Export Company Contacts

    19 votes

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    4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 22, 2024

14. Forward calls from user extension to company main number

    21 votes

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    6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

15. robo calls call routing

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

16. BT Epos Integration

    22 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

17. Analytics regarding Text Messaging/SMS

    330 votes

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    45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Harvie supported this idea  ·  Apr 9, 2024

18. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    21 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie shared this idea  ·  Apr 9, 2024

19. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    32 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 8, 2024

20. Org-Wide SMS Number Block

    42 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 29, 2024