Settings and activity

21 results found

1. Have the ability to remove Voice Interactions under "My Inbox" in RingCX Agent application

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Nov 21, 2025

2. Stop others from spoofing our number

   57 votes

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   Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Nov 4, 2025

3. Grant RingCX customers access to enable/disable countries for international calling.

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Oct 8, 2025

4. Super Admin full access to VM and SMS on the Admin Portal

   65 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 18, 2025

5. Switch Extension Feature

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 18, 2025

6. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 17, 2025

7. Enable AI transcription on Desk phone

   230 votes

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   Planned  ·  65 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 27, 2025

8. Restricting Caller ID options

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 20, 2025

9. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 18, 2025

10. Local bucket/connect based RingCX analytics report

    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 12, 2025

11. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 6, 2025

12. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jul 24, 2025

13. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 23, 2025

14. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 12, 2025

15. RingCX allows you to pick up calls on the dashboard manually

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan shared this idea  ·  May 25, 2025

16. Agent States Transition

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    11 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Mar 20, 2025

17. AI generated call notes/summary be sent to the ZOHO contact record that was called

    10 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Dec 30, 2024

18. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

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    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Sep 3, 2024

19. Restrict inbound calls to limited extension that is used for paging

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 24, 2024

20. SMS Retention

    125 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 7, 2024