Settings and activity

43 results found

1. Hubspot SMS deals

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   Alicia supported this idea  ·  Oct 28, 2025

2. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

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   Alicia supported this idea  ·  Oct 28, 2025

3. RC to Hubspot SMS Logging

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   Alicia supported this idea  ·  Oct 28, 2025

4. Hubspot Voicemail Integration

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   Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 28, 2025

5. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia commented  ·  Oct 28, 2025  ·  Edit…  ·  Delete…

   We are currently having to copy and paste the AI notes into the manual note section to ensure a note is logged along with the call that is logged on the contact record. Seems like this option would be a no brainer.

   RingCX logs the ai note in HubSpot, so should EX.

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   Alicia supported this idea  ·  Oct 27, 2025

6. RingEX for HubSpot: Conference Call Capability

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   New  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia commented  ·  Oct 27, 2025  ·  Edit…  ·  Delete…

   This is very important to our teams as we use a third-party service for translating phone calls when needed. We need to be able to conference in the third-party translating service to help our callers.

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   Alicia supported this idea  ·  Oct 27, 2025

7. HubSpot call log automation

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

8. Hubspot call task

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

9. Ability to assign an activity to a user in HubSpot reports

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

10. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

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    Alicia supported this idea  ·  Oct 23, 2025

11. Rc for Hubspot bulk SMS

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 23, 2025

12. Add SMS records in Hubspot Reports

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Alicia commented  ·  Oct 23, 2025  ·  Edit…  ·  Delete…

    This is because the app is not auto logging the actual sender of the sms. You would be able to see the sms if you also selected "unassigned" in your reporting. However this feature is needed because we need to be able to see how many texts are being sent out and by who.

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    Alicia supported this idea  ·  Oct 23, 2025

13. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    34 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

14. Have numbers show up as "From" on RollOver calls.

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

15. Disable "AI is taking notes" when on call

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    Alicia supported this idea  ·  Oct 20, 2025

16. Enable AI transcription on Desk phone

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    Planned  ·  63 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

17. Allow Administrator to disable "Auto-answer call" feature

    101 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

18. Option to display original callers name on AI transcription during transferred call.

    90 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

19. wrap-up

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

20. Missed calls to queue showing up as "Answered Elsewhere"

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025