Settings and activity

44 results found

1. Increase Maximum Callers from 25 in the Call queue

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

2. call waiting longer than 15 min & customise the number of callers in a call queue

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

3. Call Queue: Simultaneous | Add more than 50 members

   46 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

4. Increase the number of callers allowed in queue to 50 callers

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

5. RC app search by department

   54 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 24, 2024

6. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RYAN commented  ·  Jun 19, 2024  ·  Edit…  ·  Delete…

   I hope this will be given top priority as it is needed when SMS conversation needs to be downloaded due to legal matters.

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   RYAN supported this idea  ·  Jun 19, 2024

7. DTMF Code for Call Forwarding

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   RYAN shared this idea  ·  Jun 14, 2024

8. analytics retention policy

   66 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 10, 2024

9. Increase Data Retention of Analytics

   41 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 10, 2024

10. Enable SMS for UK numbers

    110 votes

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    Future Consideration  ·  35 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    RYAN commented  ·  May 31, 2024  ·  Edit…  ·  Delete…

    Hi, It would be best if we could enable SMS for EU numbers. This would help users utilize their EU numbers to communicate with clients through text messaging.

    I hope you can make it a top priority for your developers to add this feature to the RingCentral EU brand. It is essential for communicating with our customers and would help grow our business.

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    RYAN supported this idea  ·  May 31, 2024

11. Use other international number as caller ID

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  May 24, 2024
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    RYAN commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    In relation to that, we would like to have the ability to use IVNs (international virtual numbers) as caller IDs especially on countries where GO numbers are not offered

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12. Ability to assign/share a User's direct number as a caller ID to other users

    5 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  May 16, 2024

13. Performance Call Reports

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  May 15, 2024

14. sms performance report

    67 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  May 15, 2024

15. Reporting on SMS Usage

    11 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  May 15, 2024

16. Analytics regarding Text Messaging/SMS

    35 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  May 15, 2024

17. Bulk Upload / Template in uploading or updating Company Emergency Response Locations (All Sites/ per sites)

    5 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  Apr 26, 2024

18. Analytics counting the incoming calls to direct number in IVR

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  Apr 26, 2024

19. Control the Volume of Active Calls

    1 vote

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  Mar 29, 2024

20. Ask First Option on RC for Google

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  Nov 28, 2023