Settings and activity

43 results found

1. Increase Maximum Callers from 25 in the Call queue

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

2. call waiting longer than 15 min & customise the number of callers in a call queue

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

3. Call Queue: Simultaneous | Add more than 50 members

   69 votes

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   Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

4. Increase the number of callers allowed in queue to 50 callers

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 27, 2024

5. RC app search by department

   59 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 24, 2024

6. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RYAN commented  ·  Jun 19, 2024  ·  Edit…  ·  Delete…

   I hope this will be given top priority as it is needed when SMS conversation needs to be downloaded due to legal matters.

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   RYAN supported this idea  ·  Jun 19, 2024

7. DTMF Code for Call Forwarding

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   RYAN shared this idea  ·  Jun 14, 2024

8. analytics retention policy

   69 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RYAN supported this idea  ·  Jun 10, 2024

9. Increase Data Retention of Analytics

   115 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   RYAN supported this idea  ·  Jun 10, 2024

10. Enable SMS for UK numbers

    125 votes

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    37 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Exciting news! This is planned for Q3 2026. More details to come.

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    RYAN commented  ·  May 31, 2024  ·  Edit…  ·  Delete…

    Hi, It would be best if we could enable SMS for EU numbers. This would help users utilize their EU numbers to communicate with clients through text messaging.

    I hope you can make it a top priority for your developers to add this feature to the RingCentral EU brand. It is essential for communicating with our customers and would help grow our business.

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    RYAN supported this idea  ·  May 31, 2024

11. Use other international number as caller ID

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  May 24, 2024
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    RYAN commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    In relation to that, we would like to have the ability to use IVNs (international virtual numbers) as caller IDs especially on countries where GO numbers are not offered

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12. Ability to assign/share a User's direct number as a caller ID to other users

    7 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  May 16, 2024

13. Performance Call Reports

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  May 15, 2024

14. Analytics regarding Text Messaging/SMS

    328 votes

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    44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    RYAN supported this idea  ·  May 15, 2024

15. Analytics regarding Text Messaging/SMS

    43 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  May 15, 2024

16. Bulk Upload / Template in uploading or updating Company Emergency Response Locations (All Sites/ per sites)

    5 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  Apr 26, 2024

17. Analytics counting the incoming calls to direct number in IVR

    5 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    RYAN supported this idea  ·  Apr 26, 2024

18. Control the Volume of Active Calls

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  Mar 29, 2024

19. Ask First Option on RC for Google

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  Nov 28, 2023

20. Generate Report based on Caller ID Number

    12 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    RYAN shared this idea  ·  Nov 17, 2023