Settings and activity

37 results found

1. Increase Data Retention of Analytics

   116 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Jason supported this idea  ·  Nov 3, 2025

2. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   241 votes

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   Planned  ·  49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 28, 2025

3. Shared SMS were multiple users can receive and send SMS on specific number

   1,446 votes

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   Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 22, 2025

4. SMS usage of main RC number to be available for all users

   74 votes

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   Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 22, 2025

5. Internal Caller ID

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 24, 2025

6. Screen Caller when dialing Operator or when directed to Call Queue

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 22, 2025

7. Multiple recipient for faxes and SMS

   261 votes

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   Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 22, 2025

8. disable the DND function

   30 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 17, 2025

9. Ability to use one email to activate multiple user/extension

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 10, 2025

10. Modify Company phone number Site assignment

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 22, 2025

11. Allow a key press or any Command for Direct Voicemail Routing of a user extension

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 21, 2025

12. Mass SMS/MMS to Contacts

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jul 28, 2025

13. SMS Text Message Content word filtering? want to turned it off.

    37 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jun 23, 2025

14. Call Queue Pick up on Mobile app

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  May 23, 2025

15. Ability to **respond** to short code SMS messages.

    193 votes

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    Under Review  ·  36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  May 16, 2025

16. Allow multiple supervisors to monitor a call simultaneously

    74 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Apr 29, 2025

17. CNAM feature for Canada

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    118 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Apr 29, 2025