Settings and activity
220 results found
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11 votesInvite by phone — an older feature that called a participant in over PSTN — is being retired due to very limited use, and it's separate from Smart Invite. Smart Invite now lets a host call a coworker directly into a meeting as a full participant who can turn on their camera
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Mickey
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4 votesMickey
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Subject: Quick question on phone number masking.
Description
Is there a way we can create masking phone number and track called and other matrix from each of the masked phone numbers. Meaning, we buy one phone number and create 25 masked or aliases phone numbers, use each for display advertising, then track calls, sms and other inbounds for each of the masked numbers? If not is there a feature we can add accomplish this. From my research online it may be something we have to integrate with something like CallRail or DialogTech. Thank you. -
10 votesMickey
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5 votesMickey
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261 votes
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Description
Hello, We were advised they were working on being able to add additional people to fax lists so they can receive the faxes. Has this been accomplished yet?Mickey
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30 votes
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Subject: Adding additional contacts to fax receiving list
Description
Hello, We were advised they were working on being able to add additional people to fax lists so they can receive the faxes. Has this been accomplished yet? -
10 votesMickey
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14 votesMickey
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140 votesMickey
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Subject: Texting History
Description
I am unable to access texts this a phone number in 2023. It is imperitive that I have these text conversations. -
6 votesMickey
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14 votesMickey
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40 votesMickey
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commented
We are interested in implementing an automatic dialer capable of calling up to 6 people simultaneously
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15 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Mickey
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257 votes
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Subject: Unknown calls
Description: According to call logs and the recipients backup it up, we see that our CEO, XXXXXXX ext 5200, made a call to another employee, XXXX XXXX ext 5216, at 11:36am. However, we followed up with Bruce and he claims he never made that call since he was in a meeting. His desk phone also doesn't show that an outbound call was made by him so we aren't sure how this call was being made.
Is there some way you can tell us if this call came from a physical phone or possible one of his RC apps?An error occurred while saving the comment Mickey
commented
Subject: Spoofed phone numbers
Description
We'd like to report that we are receiving calls from frustrated people saying our phone number called them and then hung up. We have no record of the outgoing phone calls - these would be calls from our extension lines. It appears that someone is using out phone numbers to dial out. Please let us know what we need to do to stop this from happening. Thanks!Mickey
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80 votes
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commented
When we receive the VM for our call queue, it has the caller id of our front desk, not the caller id of the originating caller.
What can we do to fix this?Mickey
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36 votes
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commented
Security Requirement: Restrict external inbound calls to sensitive internal extensions, such as site-wide paging, weather alerts (tornado), and active shooter alarms.
Operational Risk: Previous incidents of external spam calls triggering these emergency systems have caused significant disruption and safety concerns
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4 votes
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commented
Subject: voicemail and connected calls labels for inbound and outbound
Description: voicemail and outbound results in call log for RingCentral
Are outbound voicemail results in call log results or just inbound? We need to track both both outbound and inbound voicemail results in PCR. Currently, only inbound voicemail are recorded. How can we get outbound voicemail as a result in the all ring central call log? -
43 votesMickey
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9 votesMickey
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commented
We did some calls with ring central to see the results of our Prospecting Hour which is from 9-10am daily to ensure we are tracking live performance. They Suggested we set up these reports that would be emailed out at 11am everyday and this is the Data we are getting. As you can see there is nothing there.
The PDF attached is the report I get every morning that shows phone activity from the previous day. Is there no way to get them to send this report same day specifically for the phone activity from 9-10am? -
16 votesMickey
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commented
If the Poly VVX device will be set to DND, the RingCentral apps status should change to DND as well and vice versa
Subject: Invite By Phone During Meeting
Description
Good morning,
Has the Invite by Phone while in an active meeting been made unavailable?
That option is no longer showing in our invite options. We only have Copy meeting link or Invite by email.
The only thing I can find online in regards to troubleshooting this is to tell the administrator but as an admin, I haven't been able to find this setting.
Thanks.