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353 results found

  1. Call Queue members simultaneous ring until all call queue members answer the call

    Call Queue members simultaneous ring until all call queue members answer the call

    for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Incoming Call Information Display

    Incoming calls to call queue extensions should display the Caller ID Name + Caller ID Number on the RingCentral app. In a typical scenario, users save a contact’s name in their phonebook and expect the system to show both the Caller ID Name and Number on the incoming call pop-up when that person calls.

    Current Limitation: This functionality is not supported. If the PSTN does not provide the caller’s name, the system does not pull the name from the Contacts list. The reason for this limitation is the ambiguity in handling cases where multiple accounts have saved the same number…

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Call queue display (number)

    We want to view the full number with dashes when a call comes in a call queue.

    1 vote
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  4. Accept Queue Calls

    Currently, if a user logs out of RingCentral but does not toggle off "Accept Call Queues," that user will still be in the call rotation. Therefore, I need to remind my employees when they are done for the day, they need to make sure that is toggled off. It would be much simpler if RingCentral automatically took them off the call queue when not logged in - it only makes sense. Why would the phone still ring to a user who is not logged in?

    1 vote
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  5. call queue don't allow member to change their status

    The member status feature in call queue can be locked.

    6 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  6. Call Queue Toggle on/off from All Deskphones

    Need a feature where the client can go up to the "Main Reception Phone" and press a command or key to "Turn OFF/ON" the Call Queue hours. Meaning the rules in place for the Call Queue take effect.

    For example, I have to leave at 2pm and my office is open till 5pm.
    I would go up to the main reception phone itself and press *72 and the Call Queue then get's forwarded to the main office, as the hours are turned off or the "DAY" is turned off for that call Queue. Then if I return at 4pm I…

    1 vote
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  7. Removing member access to view the call queue log of who answered and missed calls

    Have app call log able to be disabled so all queue members cannot see who is taking how many calls and how long they are on calls for. It would be fine to have their own list of the calls they took or missed themselves, but not all the queue members, if they don't take a call they have no reason to see who called. it causes issues and I have never worked anywhere that allowed staff to see each others calls taken in the queue. I chated with Fritzie, RingCentral Technical.

    the attached is one image that was sent…

    1 vote
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  8. Caller ID Filtering

    Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.

    Proposed Functionality:

    1. When a call comes in, the system prompts the caller to provide their Caller ID.
    2. If the caller provides the information, they are routed to the appropriate call queue.
    3. If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.

    Thank you for considering this request!

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Fixed order in call queue should be improved

    Fixed order in call queue should be improved
    in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.

    2 votes
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  10. Option to Click and Continue on Hold

    Option that allows the call queue members can manually click the call waiting and extend the wait time of the customers in the queue or send it to voicemail when no one is available.

    2 votes
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  11. Ability to set up a missed call notification when a customer hangs up before entering a call queue

    Ability to set up a missed call notification when a customer hangs up before entering a call queue

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. Call que - disable prompt when forwarded to member with an External Number

    Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.

    1 vote
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  13. Voicemail to text will be send to mobile number and multiple recipient

    For any received voicemail, it should be converted to text sent to mobile & another staff member.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Specific member of the Queue to take Internal Calls

    Only allow specific user in a queue to take internal calls not external

    2 votes
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  15. add one user to more than 5 call queues mailbox as co recipient

    capability to add one user to more than 5 call queues
    mailbox as co recipient

    3 votes
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  16. I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.

    I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Ring the members while in a call

    Have the ability to ring all call queue members while in an active call.

    9 votes
    2 comments  ·  Call Queues  ·  Admin →
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  18. Park Locations

    When a call is parked in a Park Location everyone that is assigned the Park Location gets a notification from the RingCentral desktop app that a call is parked with all the Caller ID. For privacy, please add the ability to disable this from an administrative level. Currently the only way prevent that popup for every user is to go into the RC desktop application Settings > Notifications > and turn off Incoming Calls. This doesn't prevent users from turning it back on though. While the other option is to limit the users who have access to the Park Locations,…

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. Hide caller's phone number for call queue calls

    Hide caller's phone number for call queue calls

    5 votes
    3 comments  ·  Call Queues  ·  Admin →
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  20. Call waiting for external number

    customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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