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  1. Fixed order in call queue should be improved
    in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.

    2 votes

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  2. Option that allows the call queue members can manually click the call waiting and extend the wait time of the customers in the queue or send it to voicemail when no one is available.

    2 votes

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  3. Ability to set up a missed call notification when a customer hangs up before entering a call queue

    1 vote

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  4. Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.

    1 vote

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  5. For any received voicemail, it should be converted to text sent to mobile & another staff member.

    1 vote

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  6. Only allow specific user in a queue to take internal calls not external

    2 votes

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  7. capability to add one user to more than 5 call queues
    mailbox as co recipient

    3 votes

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  8. I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.

    2 votes

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  9. Have the ability to ring all call queue members while in an active call.

    9 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  10. When a call is parked in a Park Location everyone that is assigned the Park Location gets a notification from the RingCentral desktop app that a call is parked with all the Caller ID. For privacy, please add the ability to disable this from an administrative level. Currently the only way prevent that popup for every user is to go into the RC desktop application Settings > Notifications > and turn off Incoming Calls. This doesn't prevent users from turning it back on though. While the other option is to limit the users who have access to the Park Locations,…

    3 votes

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  11. Hide caller's phone number for call queue calls

    5 votes

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    3 comments  ·  Call Queues  ·  Admin →
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  12. customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.

    2 votes

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  13. We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.

    1 vote

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  14. Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.

    Use case:
    -User has MS Teams enabled on their extension.
    -User has Voicemail enabled in MS teams setting.
    -User is a part of a Call Queue.
    -Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.

    -Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.

    Customer…

    2 votes

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  15. When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.

    11 votes

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    1 comment  ·  Call Queues  ·  Admin →
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  16. The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.

    2 votes

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  17. Customer wants to know if their callers are existing customers or new customers on the incoming call information.

    3 votes

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  18. Would like to be able to add emails as 'Email addresses permitted to send faxes' for call queues as you can for individual RC user accounts(see screenshot).

    2 votes

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  19. Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.

    2 votes

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  20. Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management

    5 votes

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