256 results found
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Remove delay when Ring in Overflow call queue
Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.
4 votes -
Choose specific extension to receive call
The client is requesting to have an option to manually choose specific extension to receive calls from call queue.
1 vote -
Need DND to work with call queue pickup
Currently when a user is in DND state but they are part of a call queue pickup, calls from the call queue pickup queue will still ring through to the user.
We need DND to communicate with BLF notification service so that DND is working as expected - with no calls coming through to users in a DND state.2 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
1 vote -
Limit on Number of Call Queue Pickup Groups Should Be Increased.
We have a use case where the users are backups for a large number of call queues (calls do not ring to them).
They need more than 10 Call Pickup Buttons, especially on the Desktop App.
2 votes -
Permanent sound setting set up
The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.
1 vote -
When showing in a meeting do not ring my phone from the queue
When synced with your calendar and showing in a meeting/ busy I wish that would remove the person from the call queue for the time being. This will help the person to not forget to log out and back into the queue.
1 vote -
Customize option for voicemail notification from call queues
Customize option for voicemail notification from call queues
2 votes -
Call recording message in spanish
Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers
3 votes -
Call Queue Fixed order settings.
We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.
1 vote -
Enable all headsets to work Properly with Ring CX - enable the answer call button to work so one does not have to rely on the pc screen
Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.
1 vote -
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
1 vote -
Integrate a website to a Call Queue extension
We would like to trigger a website when a Call Queue extension is called.
2 votes -
Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
forward call to another extensions voicemail
When a call comes into a central main phone line, I want the receptionist to be able to forward the call directly to the voicemail of another extension to leave a message with the extension ringing.
2 votes -
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
Call Queue handling
I am looking to set up the following call routing configuration, which I was told is currently not possible:
I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…
1 vote -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
1 vote -
Circular Hunt Group for Call Queues
Overview:
Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.Issue:
Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.Suggested Solution:
Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)Benefits:
Tailored Efficiency: Aligns with our workflow for enhanced productivity.
Promotes Proactive Behavior: Encourages desired user actions without penalties.
Versatility: Broadens Call Queue applicability for diverse operational…3 votes
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