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380 results found

  1. Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail

    4 votes
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  3. Callers in the call queue that has no caller id or anonymous calls should go directly to voicemail so we can give them a call back, instead of blocking the number

    1 vote
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  4. the ability to forward calls from an extension to a queue where the user is also a member, as well as restricting calls to the user’s extension from a specific list of allowed extensions.

    1 vote
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  5. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

    1 vote
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  6. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.

    1 vote
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  7. We desprately need more than 15 mins wait time in call queue. At least 45 min at very minimum

    1 vote
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  8. Implement an email notification system for call queue members to alert them when they miss calls from the queue.

    2 votes
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  9. Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.

    4 votes
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  10. Allow the same user to be in both the primary call queue and the overflow call queue simultaneously, by simply adjusting their queue status, rather than removing them from the primary queue when they need to serve as the overflow agent.

    2 votes
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  11. Request: Use the call queue name as their outbound caller id

    15 votes
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  12. Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.

    1 vote
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  13. Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM

    3 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  14. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    9 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.

    19 votes
    3 comments  ·  Call Queues  ·  Admin →
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  16. The current call queue reporting system logs missed calls as individual entries, which can create confusion when multiple notifications for the same call appear. To enhance reporting accuracy and usability, we propose an Advanced Call Queue Reporting for Missed Calls feature.

    Proposed Enhancement:

    Missed Call Consolidation

    Instead of logging every missed call notification separately, the system should consolidate missed call attempts from the same caller within a single call session.

    Example: If a caller attempts to reach an agent multiple times within a defined time window, it should be recorded as one missed call entry instead of multiple.

    2 votes
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  17. When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.

    2 votes
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  18. Customer requests an option to assign call groups' voicemail and notifications to an announcement-only extension.

    1 vote
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  19. I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.

    1 vote
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  20. I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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