255 results found
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Ability to receive incoming calls for two call queue with one incoming number.
Ability to receive incoming calls for two call queue with one incoming number.
1 vote -
Press 0 key and call routes directly to that call queue's specified Extension
What is Working;
If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.
Here is how we want the mapping set up:
Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension1 vote -
Simulatious Rings "Phone Tree"
It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.
1 vote -
Place holder prompt in phone queue
When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.
1 vote -
Allow one full pass through a queue without a wait timer
We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.
Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.
1 vote -
Detect which country calls is from, and have an appropriate whisper.
customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.
2 votes -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
1 vote -
Add Shared Line to Call Queue/Call Rules of User Extension
Add shared lines to the call queue or to the call rules of a user extension.
3 votes -
Include voicemail quantities in emails to queue members and managers
I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.
1 vote -
New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote -
CompleteAudio while connecting that runtime of 52 second even if the Maximum caller waiting time in queue under Wait settings is 20 seconds
In a call queue overflow setup.
Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.creating for Valley Air Conditioning
UID 451524124 on behlaf of Kristan Ashley1 vote -
Create Call Handling Fixed Order Groups
In Call Queues / Call Handling / Fixed Order: Create Fixed Order Groups (2 or more) that allow the top people within a group to equally share the distribution (and workload) of the most calls. Only when all members of the first group are busy, do members of the secondary groups receive calls. Fixed Order Groups allows a business to favor their best people (not person) and improve overall performance and team moral.
1 vote -
maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
3 votes -
Queue member desk phone in DND
When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.
2 votes -
Remove "Please wait for the next available agent" greeting in call queue
Specific music : Please wait to speak to the next available agent
There is a message on the call queue that is saying that in french :
"Veuillez patientez pour parler au prochain agent disponible."Can we turn off the message ? can we modify it ?
When does this message is readen ?This is not the message of the following menu : "Call Queue Greeting"
I think this message is the message associated with the following option :
- "When members are available, but no members answer or all members are busy or unavailable "2 votes -
Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
56 votes -
Direct call from the extension send voicemail to call queue extensions
Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue
4 votes -
Ability to set an alternate destination when no agents are available in a Call Queue
RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.
3 votes -
Remove delay when Ring in Overflow call queue
Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.
4 votes -
Choose specific extension to receive call
The client is requesting to have an option to manually choose specific extension to receive calls from call queue.
1 vote
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