Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

380 results found

  1. Notifications

    Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. IVR keypress to show on the display screen of the recipient

    IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Ability to assign specific call queue members based on certain dates/times.

    Ability to assign specific call queue members based on certain dates/times.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Ping Call Vendors Not To Send Calls When All Agents Are Occupied

    For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Call Queue handling

    I am looking to set up the following call routing configuration, which I was told is currently not possible:

    I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Enable to dismiss call in call queue

    User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Create a toggle system for turning voicemails on and off, in call queues as well as for individual users.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Outbound Caller ID Name on Call Queue

    Request: Use the call queue name as their outbound caller id

    15 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. Turn on and off " Accept Call Queue Calls " using the Desktop App

    The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.

    6 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Callback Queue Languages

    The callback queue recording is only available in English. This should be available in multiple languages to account for various language requirements. We have a need for a French version in RingCX.

    8 votes
    Future Consideration  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Barg

    We need an easier way to listen in on calls our employees are taking. Specifically from the mobile app or "softphone" is what you call it. Currently I have no way to see who is on a call and listen in if I choose to do so

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Detect which country calls is from, and have an appropriate whisper.

    customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. Ring Settings in Call Queue

    When the call comes in the call queue, all extensions under the call queue will ring, but if the extension didn't answer, that's the only time the call will be routed to
    the external number.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. call queue don't allow member to change their status

    The member status feature in call queue can be locked.

    6 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. deskphone number to be assigned as direct number for call queue

    ability to use the digital line to be assigned as a direct number for a call queue

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. main number to be the direct number of a call queue

    main number to be the direct number of a call queue

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.

    Main greeting that automatically connects to the IVR, so the IVR menu can be repeated by pressing # without repeating the entire main greeting.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Ability to see the direct number's name on the dialpad instead the call queue name

    allow customer's to see on the dial pad the direct number's name of a call queue to dial out

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

    Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management

    5 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Ability to detect if user is having an outage and set the ring setting to DND

    Ability to detect if user is having an outage and set the ring routing to DND or transfer the call to another extension or external number.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
1 2 … 8 10 12 … 18 19
  • Don't see your idea?