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1581 results found

  1. The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.

    1 vote
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  2. ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)

    1 vote
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  3. Agents must manually select between recorded and non-recorded outbound queues. When making an internal (non-recorded) call, the agent must remember to switch to the appropriate queue, then manually switch back afterward for recorded (member-facing) calls. This manual process introduces compliance risks and increases agent workload and chances of user error.
    Expected Behavior:
    The customer would like this process to be automated based on the dialed number pattern. Specifically:

    If the agent dials a 4-digit internal extension (BTN*EXT): Do not record the call (assumed to be internal communication).

    If the agent dials a 10-digit external number: Record the call (assumed to…

    1 vote
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  4. Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
    5025769125|8535

    This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.

    Expected Behavior:
    The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.

    Business Impact:
    The current format negatively affects the customer’s ability to:

    Read and interpret call data…

    1 vote
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  5. Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.

    1 vote
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  6. All voicemail should be accessible in all desk phone

    1 vote
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  7. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    1 vote
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  8. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    1 vote
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  9. Summary:
    Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.

    Problem:
    Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.

    Proposed Enhancement:
    Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
    Include preview support and secure download links.
    Apply admin controls for file types, size limits, and retention.

    Value:
    Enhances collaboration without leaving the RingEX platform.
    Ideal for remote teams, training, IT support, and sales.
    Aligns with industry standards (Zoom,…

    1 vote
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  10. RingCX Callback feature_ Enable the ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    2 votes
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  11. currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.

    1 vote
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  12. The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
    The Callers have found a way to stay on the call via the voicemail recording section.
    They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
    The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.

    0 votes
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  13. I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    16 votes
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  14. Ensure that when a call is transferred from RingEX to RingCX and then back to RingEX, the original caller ID remains intact throughout the entire call flow, instead of being replaced by the RingCX system caller ID.

    1 vote
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  15. Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.

    5 votes
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  16. Yealink cordless handsets to have feature that can control jitter and lag

    1 vote
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  17. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    51 votes
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  18. Raised an idea in ideas portal

    Feature Request:
    Ability to delete blocked numbers in bulk

    Current Behavior:
    User can only delete blocked numbers one by one

    Expected Behavior:
    Have an option to select numbers in bulk to delete blocked numbers

    Users > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes

    2 votes
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  19. You might consider allowing customers to transfer a device purchased from RingCentral to a different RingCentral account without voiding the warranty, as long as both accounts are within the RingCentral system.

    1 vote
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  20. I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.

    1 vote
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