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1578 results found

  1. Voicemail Caller ID for Transferred Calls

    Description:
    When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.

    2 votes
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  2. Call waiting / Busy

    A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    49 votes
    3 comments  ·  Other  ·  Admin →
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  3. change personal meeting name to board/business meeting

    change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.

    2 votes
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  4. Block all Outside Incoming Calls

    The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.

    14 votes
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  5. RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents

    I have a use case with an existing client that the heavily uses digital interactions. They have a requirement to be able to restrict access to interactions associated with specific channels to a team of people.

    In RingCX currently, by design, the digital inboxes are just filters for interactions - they are not permissive or restrictive. Although the inbox can be filtered to display certain interactions, an agent can use the search facility to be able to search and view interactions across all channel.

    The use case is that an client may wish to create a channel that is used…

    1 vote
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  6. call recording announcement to play even before a live person answer the call and have an option to lower the announcement volume

    It's much better if there is an option to control volume for the announcement and the announcement will be played before the call was answered

    1 vote
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  7. Differentiate Missed Calls That Were Answered by Queues or Backup Extensions

    Currently, when a call is routed to a user extension but not answered—and then picked up by a call queue or backup extension—the original user’s call log shows it as "missed." This can cause confusion for both end users and admins, especially when there is a valid call recording and the call was actually handled.

    Proposed Solution:

    Add a new call status such as "Forwarded & Answered" or "Missed by User, Answered by Queue" to better reflect the call path.

    Display which extension ultimately answered the call in the call log (e.g., "Answered by ext. 13 – Dispatch").

    Optionally, allow…

    1 vote
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  8. Click-To-Dial Key Pad For Chrome Extension

    Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.

    3 votes
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  9. Marking Test calls as "Test"

    Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports

    1 vote
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  10. Marking Test calls as "Test" so not to skew analytics/reports

    Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports

    1 vote
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  11. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    Assign user extension to delegate even if the user is part of the call queue group.

    3 votes
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  12. An option to Mark calls in RingCentral application

    We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.

    3 votes
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  13. Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.

    Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.

    1 vote
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  14. Change Phone number location without changing the number

    Change Phone number location without changing the number

    Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone

    2 votes
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  15. Ability to Download RingCentral Training Videos

    I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?

    2 votes
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  16. incoming call

    -customer want to use the direct # as the incoming caller ID if someone is calling them

    1 vote
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  17. Remove “Synchronization Error” Message for No-Reply Emails

    The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.

    1 vote
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  18. AI - TRANSCRIPTION FOR VIETNAMESE

    ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)

    1 vote
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  19. Record based on dialed number pattern

    Agents must manually select between recorded and non-recorded outbound queues. When making an internal (non-recorded) call, the agent must remember to switch to the appropriate queue, then manually switch back afterward for recorded (member-facing) calls. This manual process introduces compliance risks and increases agent workload and chances of user error.
    Expected Behavior:
    The customer would like this process to be automated based on the dialed number pattern. Specifically:

    If the agent dials a 4-digit internal extension (BTN*EXT): Do not record the call (assumed to be internal communication).

    If the agent dials a 10-digit external number: Record the call (assumed to…

    1 vote
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  20. RingSense to display Ext only on outbound calls

    Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
    5025769125|8535

    This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.

    Expected Behavior:
    The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.

    Business Impact:
    The current format negatively affects the customer’s ability to:

    Read and interpret call data…

    1 vote
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