Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1578 results found

  1. Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  2. Summary:
    We request the addition of message delivery and read status indicators in RingEX chat, similar to platforms like WhatsApp and Microsoft Teams.

    Problem:
    Currently, users cannot confirm whether a message was delivered or read, which limits visibility and follow-up efficiency in business communications.

    Proposed Enhancement:

    Add clear indicators for:
    - Delivered (message successfully sent to recipient’s device).
    - Read (message opened/read by the recipient).
    Option to view timestamp of when the message was read.
    Apply to 1:1 and group chats, with optional admin controls.

    Value:
    Improves accountability and responsiveness in communication.
    Enables better tracking of urgent or time-sensitive messages.…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  3. Summary:
    We request the addition of message delivery and read status indicators in RingEX chat, similar to platforms like WhatsApp and Microsoft Teams.

    Problem:
    Currently, users cannot confirm whether a message was delivered or read, which limits visibility and follow-up efficiency in business communications.

    Proposed Enhancement:

    Add clear indicators for:
    - Delivered (message successfully sent to recipient’s device).
    - Read (message opened/read by the recipient).
    Option to view timestamp of when the message was read.
    Apply to 1:1 and group chats, with optional admin controls.

    Value:
    Improves accountability and responsiveness in communication.
    Enables better tracking of urgent or time-sensitive messages.…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.

    We have different team members that have different preferences for the various email notification settings.

    Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  5. Permission to Block a User from Having the Visibility of IVRs from other Sites

    Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

    I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
    Ie i have got a user who is a site manager with…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  6. when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  7. Please remove the ad from the email notification

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  8. We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  9. Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  10. Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  11. Ability to call international number using RingOut using UK Number as the caller ID.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  12. Wants to see the profile picture of people who are calling me.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  13. First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  14. If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  16. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    22 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  17. disable notifications when logged out on the mobile app on IOS.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  18. automatic pre-recoded paging announcement on a set time.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  19. The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.

    10 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  20. A customer has requested the ability to receive OTPs or 2FA codes via their RingCentral mobile number for Instagram, offering more flexibility for users who rely on RingCentral for their mobile services.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  • Don't see your idea?