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1597 results found

  1. Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.

    3 votes
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  2. We have 2 extensions with the same first and last name. Please make it so that we can select who will be announced first when using the dial-by-name directory

    3 votes
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  3. Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.

    8 votes
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  4. The business will use ringcentral numbers as two factor authentication. Currently not able to received the authentication code via phone call on our deskphone

    2 votes
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  5. Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    12 votes
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  6. User would like the ability to receive intercom calls from devices that are not provisioned in RingCentral or not added to their account.

    2 votes
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  7. Would like to receive an email notification from the caller that called the main line for more than 3 times.

    2 votes
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  8. Toggle the caller ID from the desk phone and apps from a different sites.

    As an
    example, they make a call at 9 AM and want it from the primary caller ID.
    Then at 9:10, they want caller ID to come from the additional site. How
    can the change be made on softphone and desk phone, EASILY.

    4 votes
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  9. Customers have reported persistent background noise during calls when using the RingCX browser version. Unlike the desktop app, the browser version lacks audio settings such as noise suppression. Implementing audio controls and noise reduction features in the RingCX browser client would enhance call clarity and overall user experience.

    2 votes
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  10. Change Phone number location without changing the number

    Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone

    5 votes
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  11. The RingCentral desktop app in Hyper-v virtual desktop. microsoft hyper-v virtual desktop at windows 2019 server environment has no option to use the headset control; like the RingCentral web app.

    2 votes
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  12. The ability to access and review video call recordings directly under the Analytics section.

    3 votes
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  13. Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    5 votes
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  14. The customer needs to get an OTP from Zillow App to enroll the RC phone number for call forwarding.

    2 votes
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  15. Customize Soft Key for Yealink Deskphone for Hotdesking

    2 votes
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  16. additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.

    3 votes
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  17. Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls

    2 votes
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  18. The ability to bulk import users even without DID

    How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?

    2 votes
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  19. Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
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  20. Ability to upload custom ringtone for mobile app

    10 votes
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