1408 results found
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Only allow users to log in using their Google accounts
disable other way of logging in aside from google account
1 vote -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration2 votes -
Yealink Dsskey Manually configured
Ability for Yealink Dsskey manually configured via phone's web interface to retain after Firmware update
1 vote -
Block call recording for two party consent states
This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.
Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…
4 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
4 votes -
Carrier minutes for incoming calls
Customer is also looking if option to using their Carrier Minutes instead of Cellular data in receiving call specially to location with not cellular coverage.
2 votes -
Ringtone Inclusion for Call Recording
I am writing to request a feature enhancement for the call recording functionality. Specifically, I would like the option to enable automatic call recording starting from the moment the phone begins ringing.
As requested, this feature would greatly improve their call management and record-keeping processes by one of their customers
2 votes -
the ability to have different hold musics on the desk phones provisioned lines
the ability to have different hold music on the desk phones provisioned lines
1 vote -
Remove geographical address on numbers
The client is requesting to have an option to remove the geographical address on numbers.
1 vote -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
1 vote -
When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai
When an extension on the account initiates a transfer and the receiving extension did not pick up, the call should go back to the originating extension instead of going to voicemail
2 votes -
Live agents from ringcentral to answer the calls in 24 hours
somebody from ringcentral to answer the phone in 24 hrs calling from main number 7373811188 and 8889098038
1 vote -
The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID
The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID using the RingCentral app simpler way.
1 vote -
feature to match data between call logs in service web and PKI in PR
feature to match data between call logs in service web and PKI in PR
1 vote -
Custom ringtones for internal calls
ability to set up a different ringtone when we are transferring calls internally.
12 votes -
Blank voicemail
Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.
3 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
8 votes -
Allow Polycom VVX 350 & 450 Time and Date text color to be changed
Hello,
Our organization has many Polycom VVX 350 and 450 phones, and we add more daily. We were able to change the colors of a few items, namely, the softkey background and text, the status bar background and text, the menu background, and the menu item and title. However, the time and date of the color text are not customizable. It does not stand out with our current background with logo color. We request this feature be added to change the date and time so it is easy to read. Attached is the config file we are currently working on.…
1 vote -
Allow Polycom VVX 350 & 450 Background Wallpaper
Hello,
Our organization has many Polycom VVX 350 and 450 phones, adding more daily. Branding our phones using a custom background with a logo has been painful. When uploading it manually via USB drive, the phone will sometimes take it, and when it does, it will not let us change the background unless we factory reset the phone. We have tried other methods via phone web view, such as uploading a wallpaper from a computer or setting a URL link to our web server. Another way we have tried is by modifying a config file and uploading it. The results…
1 vote -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
1 vote
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