1411 results found
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Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote -
Update presence status when phone is ringing
Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is ringing as part of a ring group this is not shown in the presence status and perhaps more importantly, if the call has been answered by a member of a ring group their extension does not show as in use - this does not allow the visibility that presence is required for.
3 votes -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
38 votes -
Ability to whitelist a single or multiple numbers in a blocked country.
At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that country can be serviced via phone calls.
4 votes -
I'd like to be able the schedule conference calls in the future
I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
35 votes -
Access to old call logs
Cx wants to access call logs for the full year of 2019
1 vote -
Forward button to Polycom phone connect with Call Queue
Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.
2 votes -
Sitewide phone configuration updates
I have a client that is never able to dial a 10-digit number when transferring - the timeout is just too short for them. There is a way to modify this by going to each phone individually via IP, exporting a config, editing it, and importing it back. For a client that has just a few phones, this poses no big issue - but a larger client would require a significant amount of time to correct this. Being able to specify this timeout from the portal or having a RingCentral tech have the ability to impact this directly would be…
1 vote -
Revert conference prompt when transferring a call
Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a toggle option or a customizable voice option.
3 votes -
Warm Transfer Voicemail
Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
11 votes -
print fax directly from other programs
I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
3 votes -
Park call numbers/extension specific to site
Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in the wrong digit when they went to retrieve a call from park. The caller/customer was aggrivated because it then took them some time to figure out what store the customer had originally called. If the park numbers could be specific per site it would help. For example, store A could have parking available at *800 -…
2 votes -
Dial code/prefix for different caller ID
I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers:-Certain phones can dial 9 + the phone number to use the Main company number as the outgoing caller ID number for this call-Certain phones can dial 8 + the phone number to use their direct number (or other assigned #) as the outgoing caller ID number for this callRC support suggested to change the user's caller ID in the admin portal, except this doesn't make sense if you have…
2 votes -
Dial 9+number for main company Caller ID #, 8 for second caller ID #
Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…
4 votes -
Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10 votes -
Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)
Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
54 votes -
Be able to retrieve a call that was transferred
I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone
9 votes -
Call Forwarding based on Status (available, busy, do not disturb, etc)
If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.
7 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
4 votes -
Presence Ring/No Ring option for each key
Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
5 votes
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